Job Description

Job Title

Assistant Technical Manager

• Manage/Supervise and monitor Technical Service aspect for HDFC House Churchgate facilities including Housekeeping, Horticulture, CRM activity, Pest Control, Waste Management and any other activity as instructed by HDFC SPOC under purview of Contract.
• Conduct Helpdesk Ticket Analysis and submit weekly reports with challenges to close the same .
• Inspect Documentation on Request/Complaints log record. Ensure proper follow up and completion on rectification works/pending requests and report to customer as per SLA.
• Stringent follow up of requests & complaints from HDFC staff stationed at the building to HDFC SPOC .
• Monitor and Supervise site related Soft Services Documentation checklists pertaining to Daily/Weekly /Monthly are maintained by staff.
• Coordinate with onsite team/ vendoron closures of Soft Services SNAGs on weekly basis.
• Advise Site FM on additional purchase required for enhancement of services at the site .
• Supervise process of Housekeeping is followed to ensure a clean, health & hygienic working environment.
• Conduct Training for vendor staff for enhancement of Soft Service experience at the site.
• Conduct Monthly Risk Assessments of all Soft Service activities
• Mange all relevant Report – Daily/Monthly/MMR/HBR are prepared and submitted to management.
• Implementing best practices / innovation and sharing report on time
• Check on pest control service effectiveness

INCO: “Cushman & Wakefield”