Job Description

Administrator Graduate – Customer Automation, Systems & AI (CASA)

Are you ready to kickstart your tech career in a dynamic, fast-paced environment where you'll learn from industry experts and work with cutting-edge systems?If you're a recent graduate with a passion for technology, problem-solving, and automation, Mimecast's Assistant Systems Administrator Graduate Roleis the perfect opportunity to grow, learn, and make an impact.

About the Role

As an Assistant Systems Administrator Graduate, you'll play a key role in keeping the business-critical systems behind Mimecast’s Global Technical Services running smoothly, securely, and reliably This is your chance to work with enterprise-grade tools, support global teams, and build a strong foundation in systems administration. Under the mentorship of an experienced senior systems administrator, you'll contribute to the day-to-day management of essential platforms, such as ticketing systems, telephony, knowledge management, log analysis, and lab environments

You’ll gain hands-on experience, develop technical ownership, and be part of a supportive team that values curiosity, growth, and collaboration.This role is designed for graduates or early-career professionalswho are eager to learn and make an impact. You don’t need years of experience— what matters is your enthusiasm, problem-solving mindset, and a passion for technology

What You’ll Do

• Systems Support Assist with monitoring, maintaining, and managing core enterprise systems to ensure seamless operations. Escalate complex issues to senior team members as needed.
• First-Line Escalation Be the go-to person for initial troubleshooting of system issues, learning when and how to escalate.
• Automation & Scripting Learn to write and maintain scripts to automate repetitive tasks, using tools like PowerShell, Python, or Bash, with guidance from your mentor.
• Helpdesk Platforms Contribute to the upkeep and configuration of ticketing tools, such as Zendesk, ensuring support systems run efficiently.
• Reporting & Insights Generate reports on team performance and system health, while identifying trends and areas for improvement.
• Access Management Support user access provisioning and reviews to maintain security and compliance
• Log Analysis Gain hands-on experience working with log-management platforms (e.g., Splunk, Sumo Logic) to identify and resolve issues.
• Documentation Keep processes and knowledge base articles clear, organized, and up to date for the team.
• Testing & Quality Checks Participate in User Acceptance Testing (UAT)when new tools or changes are introduced.

What You’ll Gain

• Mentorship Learn directly from a seasoned senior systems administrator who will guide and support your growth.
• Real-World Experience Work with enterprise-grade platforms and systems, gaining valuable exposure to IT infrastructure, automation, and AI tools.
• Skills Development Build your technical capabilities and professional confidence, with a clear path for progression.

What You’ll Bring

• Educational Background A recent degree in Computer Science, Information Technology, Engineering, or a related field—or equivalent practical knowledge.
• Foundational Knowledge A basic understanding of systems administration and IT concepts (from coursework, internships, or projects).
• Scripting Enthusiasm Some exposure to scripting languages like PowerShell, Python, or Bash (even if you’ve only experimented with them during projects).
• Problem-Solving Skills A logical, methodical approach to troubleshooting and an eagerness to tackle new challenges.
• AI Curiosity Familiarity or interest in AI tools(e.g., chatbots, generative-AI assistants, or automation tools). Hands-on experience is a bonus but not required.
• Strong Communicator Clear written and verbal communication, with the ability to work effectively in a global, collaborative environment
• Positive Attitude A willingness to learn, take feedback, and grow into the role. This is an entry-level position—we’re here to help you succeed.

Bonus Points (Not Required)

• Experience with helpdesk or ticketing tools (like Zendesk).
• Exposure to cloud servicesor log-management/SIEM tools like Splunk.
• A passion for cybersecurity or SaaS environments.
• Hands-on experience working on AI-related projects (even personal or academic ones).

Belonging at Mimecast

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.