Job Description

Job Title: Usher Assistant Supervisor

This position is responsible for ensuring a comfortable and enjoyable experience for guests visiting Kauffman Stadium. This includes training and supervising ballpark Ushers, who are responsible for maintaining a safe and enjoyable experience for guests and safely and accurately showing fans to designated seating area.

Position Accountabilities/Responsibilities:
• Maintain a safe and guest-friendly environment and enforce company policies
• Train and supervise Ushers
• Responsible for department personnel paperwork including disciplinary and payroll
• Responsible for scheduling employees and approving payroll using Dayforce, when needed
• Listen to guests & help address any concerns they may have
• Seek out opportunities to talk with guests & get to know season ticket members
• Be “aggressively friendly” to all guests
• Other duties as assigned

Position Qualifications, Skills, and Experience Required:
• Two years of supervisory experience preferred
• 5+ years Guest Service experience preferred
• Experience with Dayforce Payroll System preferred, but not required
• Available to work all home games, including holidays, weekends, and evenings
• Able to work in high-pressure environment
• Professional demeanor and excellent verbal and written communication skills required
• Must be team-oriented, extremely outgoing, and motivated
• Must be able to stand for long periods of time
• Must have availability on days, nights, weekends, and holidays

Physical Requirements:
• Must be able to be productive in a work environment where the noise level can be high at times
• Specific vision abilities include close vision and ability to adjust focus
• Must be able to withstand hot and humid temperatures as well as frigid temperatures
• Must be comfortable walking to navigate the facility to access the office, concourse, etc.
• Must be able to work extended hours and/or weekends as required by deadlines and event scheduling
The physical demands described here are representative of those that may be met by an employee to successfully perform the essential functions of this job.

This role is a Part-Time, Non-Exempt opportunity that is not eligible for Company Benefits, 401K, and PTO. The schedule for this position is dependent on our team schedule and is subject to change.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, the Kansas City Royals will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, the Club also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions please inquire with Human Resources by email at humanresources@royals.com.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.