Job Description

Assistant Supervisor

The Production departments create personalized gifts for our customers. The Assistant Supervisor supports the Department Supervisor in a production warehouse environment to ensure a consistent, efficient, and high-quality product is delivered to meet customer expectations.

Shift

1st Shift Between: 6:30 AM-3:00 PM

Peak schedule may vary based on business needs

Duties and Responsibilities

• Monitor daily department efficiencies using reports, calculations, and tracking data
• Inspect and distribute picked materials to production lines and personnel
• Continuously monitor order backlog, with a focus on express orders
• Operate department-specific production equipment as needed
• Ensure equipment settings are accurate and aligned with production needs
• Guide and support POC’s and production staff to meet required output levels
• Perform routine maintenance and assist in diagnosing and repairing equipment issues
• Report safety concerns, policy violations, and quality issues to the Department Supervisor
• Assist with training, onboarding, and staff adjustments
• Promote a positive work environment with high morale and performance expectations
• Maintain strong attendance and punctuality
• Perform additional department-specific tasks as assigned by the Supervisor

Education & Experience

• High school diploma, GED, or equivalent required
• Minimum of 1 year of related experience and/or training, or equivalent combination of education and experience

Work Environment & Expectations

• Must be able to stand or sit for extended periods (8+ hours)
• Strong attendance, punctuality, and reliability required

Qualifications

Skills & Qualifications

• Strong training and facilitation skills
• Excellent interpersonal, communication, and listening skills
• Ability to maintain a clean and organized work area
• Demonstrates energetic, motivating, and team-oriented behavior
• Ability to delegate tasks and multitask effectively
• Understanding of production lines and equipment capacity
• Ability to identify and recommend process improvements
• Proficiency in Windows-based computer applications
• Demonstrates initiative and willingness to learn and grow
• Bilingual (English/Spanish) preferred

The expected hourly pay range for this position is $19.00 to $23.00 per hour Actual compensation will be determined based on experience, skills, internal equity, and other factors permitted by law.