Job Description

Assistant Store Manager - Waterford

Full Time, Fixed Term role (approx 6 months)

At Three, we create a space where people feel supported, welcomed, and excited about what’s possible. As an Assistant Store Manager, you’ll help lead a high‑performing team, deliver brilliant customer experiences, and champion our values: Be One Team, Be Kind, Be Customer Focused, Be Brave

Join us, as an Assistant Store Manager

You’ll support the Store Manager in running daily operations, driving commercial results, and creating an environment where both customers and colleagues feel valued. You’ll motivate the team, coach great performance, and help the store consistently deliver on its KPIs.

What You’ll Do

Be Customer Focused

• Deliver and coach exceptional customer experiences, ensuring every interaction feels personal and helpful.
• Take ownership of customer issues, resolving them with patience and professionalism.
• Guide customers through discovery, experience, and purchase, telling the story behind our products—not just the tech specs.
• Promote self‑service using a “show, not do” approach through the My3 app.

Be Brave

• Motivate the team to exceed sales targets by coaching and developing strong performance.
• Understand store KPIs—including sales, stock, audit, and security—and support delivery of operational goals.
• Stay informed on market trends, products, and competitor activity to strengthen store performance.
• Seek out improvements in processes or customer experience and confidently put forward ideas for change.

Be One Team

• Support the Store Manager with day‑to‑day operations and step into leadership responsibilities when needed.
• Build a collaborative team culture through coaching, sharing knowledge, and celebrating success.
• Take part in wider business projects that enhance the customer experience and support our people.
• Encourage a positive, united store environment where everyone contributes to shared goals.

Be Kind

• Lead with empathy, clarity, and respect—ensuring colleagues feel motivated and supported.
• Maintain high store standards by managing stock, merchandising, and store presentation.
• Ensure compliance with Data Protection, RLP processes, and all store policies.
• Handle admin and documentation accurately, protecting both the customer and the business.

Skills & Experience

• Experience in retail with proven success achieving targets and delivering strong customer service.
• Confident communicator who can explain information clearly to both team members and customers.
• Passionate about delivering memorable customer experiences.
• Able to lead, motivate, and support a team in a fast‑paced environment.
• Comfortable taking accountability and running the store in the manager’s absence.

What we offer

• Competitive salary and Commission/Reward structure
• 25 days leave each year
• Smartphone with a generous employee plan.
• Benefits contribution paid monthly to use towards healthcare etc
• Employer matching pension scheme of up to 5%
• Life Assurance and Salary Protection Plan from day one
• Access to learning and development tools

There’s a lot more to us than meets the eye.

You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal.

Apply now at: https://www.three.ie/careers #Jobs

At Three, we are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply!

If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email aoife.omeara@three.ie Apply now at Three, a Phenomenal career awaits!