Job Description

WHAT ON EARTH IS DECIEM?

We are a collective of disrupters and doers, of creatives and scientists, with a mission to reimagine the world of beauty.

Since inception, our vertically integrated structure, including our own laboratories, manufacturing, retail stores, and brand infrastructure, have enabled us to rapidly identify opportunities and deliver quality. Home to The Ordinary, NIOD, AVESTAN, and other emerging brands, our goal is to create with purpose. We were founded on the principle of doing everything that others don’t. Because normal gets you nowhere.

We are DECIEM, The Abnormal Beauty Company.

We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!

WHAT WE'RE LOOKING FOR

We are looking for a Full-time Assistant Store Manager who will help to lead store activity in the day-to-day operations of our Amsterdam store, including inventory accuracy, stock organization, and team members' performances, and development, inspiring them to meet store targets and KPIs.

The Assistant Store Manager plays an integral role in developing sales strategy, increasing store performance, building a loyal customer base, and is accountable for ensuring an exceptional customer experience through leading by example.

WHAT YOU'D BE DOING IN THIS ROLE

• Support the Store Manager in leading and supervising store staff across sales, operations, merchandising, and customer experience.
• Motivate, coach, and develop team members to achieve and exceed KPIs and sales targets.
• Assist with daily and monthly sales reporting and revenue tracking.
• Support recruitment, onboarding, and training of team members in partnership with Recruitment and leadership teams.
• Conduct team briefings, contribute to 1:1s and performance reviews, and provide ongoing feedback and coaching.
• Support employee relations matters and help foster a positive, inclusive workplace culture.
• Assist with store scheduling, payroll adjustments, attendance systems, and PTO management.
• Ensure smooth day-to-day store operations, including inventory management, POS systems, omnichannel services, and compliance with company policies.
• Maintain high standards of visual merchandising, health & safety, and operational excellence across the store.
• Deliver exceptional customer experiences, support community partnerships and events, and help drive brand engagement.
• Act as the Manager on Duty when required.

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

• 3+ years of retail or customer service experience, including 1+ years in a supervisory or management role, ideally within luxury, fragrance, beauty, fashion, or premium retail.
• Strong leadership and communication skills, with the ability to coach, motivate, and develop a team.
• Strong commercial and numerical skills, with proficiency in MS Office, particularly Excel and PowerPoint.
• Excellent time management and problem-solving skills, with the ability to prioritise and support daily store operations.
• Strong attention to detail and a passion for delivering exceptional, personalised client experiences.

BUILDING GROWTH TO POWER GOOD

We are a people-first company that lives by our core values to…

• ✨ Defy Convention.
• ✨ Make it real.
• ✨ Play in the grey.
• ✨ Build Bridges.
• ✨ Be the rabbit.

These values continue to guide us in all that we do. Along the way, we’ve been honored to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!

SUSTAINABILITY AND SOCIAL IMPACT

DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.

Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.

In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

CREATING A HUMAN WORLD OF BEAUTY

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "Belonging is the Destination, Change is the Journey".

DECIEM is an equal opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.

WANT TO JOIN US?

Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3

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