Job Description
Position Title: Assistant Manager, Processing
Reports To: General Manager
Department: Operations
FLSA Status: Exempt
Position Purpose and Objectives
The Assistant Manager, Processing is responsible for overseeing the efficient flow of products from arrival at the loading dock to final placement on the retail floor. This role ensures operational standards are communicated and achieved while maintaining compliance with company policies. The Assistant Manager, Processing supervises staff, organizes and monitors workflow, upholds company standards, and spends the majority of their time focused on these tasks.
Roles and Responsibilities
• Ensures efficient product flow from dock to sales floor
• Develops, monitors, and improves workflow using Critical to Quality (CTQ) metrics
• Implements cost reduction strategies and fosters a results-driven team culture
• Ensures compliance with company policies and enforces standards
• Maintains equipment using internal resources and approved vendors
• Hires, trains, and develops team members
• Provides coaching and performance management, ensuring attainment of production standards
• Creates an engaging work environment that supports both personal and professional growth
• Conducts onboarding, orientation, and training in the ATS Way of Processing
• Partners with the General Manager to meet financial and operational goals
• Manages production levels, inventory quality, and pricing to optimize revenue
• Oversees store budgets, profit and loss, and financial reporting
• Coordinates and ensures accuracy of cash deposits and transactions
• Builds relationships with the community to drive donations and support mission programs
• Ensures exceptional customer service for donors, customers, and charity partners
• Oversees merchandising and store presentation to enhance customer experience
• Maintains a safe and clean work environment
• Monitors and enforces safety, security, and compliance regulations
• Partners with Asset Protection (AP) and Human Resources (HR) on investigations and personnel matters
Skills and Qualifications
• High School Diploma required; college degree preferred
• 5-8 years of experience in a production, retail, logistics, or distribution environment
• Training in ATS processing operations, employee policies, or human relations
• Experience in manufacturing, thrift, or distribution businesses
• Past management experience, including hiring, performance evaluations, and policy enforcement
• Knowledge of work standards, capacity planning, and materials planning
• Skills & Attributes:
• Strong leadership skills with a high level of energy and initiative
• Ability to inspire, coach, and develop a diverse team
• Strong decision-making, organizational, and problem-solving skills
• Data-driven approach to tracking and evaluating performance
• Excellent verbal and written communication skills
• High sense of urgency and ability to work in a fast-paced environment
• Proficiency in Microsoft Office Suite and basic financial reporting
• Must pass a background check and drug screening
• Must be able to work independently and collaboratively
• Frequent exposure to dust, dirt, and secondhand merchandise
• Successful completion of background check, motor vehicle check, and drug screen.
• Valid driver’s license and a clean driving record.
Competencies
Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%
Physical Demands:
• Frequently - Carrying up to 50 lbs., pushing and pulling up to 25 lbs., lifting up to 50 lbs., climbing up to 14-foot height, balancing, stooping, kneeling, crouching, handling and smelling.
• Frequently - Walking on tile/concrete, bending, feeling, and reaching waist/overhead level.
• Continuously - Standing on tile/concrete, talking, seeing, and hearing.
Other:
• Mostly regular and weekend hours, occasionally working evenings and holiday hours as needed.
• Working environment includes inside of building with semi- controlled temperatures and outside conditions with varying weather and temperatures.
Other duties as assigned: Please note that this job description may not cover every duty or responsibility that might arise in the course of employment. Employees are expected to perform other duties as assigned, which may not be explicitly stated in this document. This job description is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required of employees in this position. The duties and responsibilities outlined here are intended to provide an overview of the primary functions of the role, but they may change as the needs of the organization evolve.
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
