Job Description

Borough Kitchen is looking for an organised and customer-focused Assistant Store Manager to support the smooth day-to-day running of our Hampstead store. Working closely with the Store Manager, this role will help oversee store operations, support the team, maintain high standards of customer service and presentation, and contribute to sales performance. The ideal candidate will have strong retail experience, good communication skills, and a practical, hands-on approach. This role would suit someone who enjoys working with customers and our products, supporting a team, and helping to create a positive and well-run store environment.

Location: 1 Hampstead High St, London NW3 1RG

Hours: Full-time (40 hours/5 days a week - including weekends and bank holidays)

Good to know: Our peak season falls in November and December, with Saturdays and Sundays being our most active days. Working during these periods is an important part of supporting our customers and the wider team. As part of this, it is a requirement that you will work on Christmas Eve and Boxing Day.

About Borough Kitchen

Borough Kitchen is the UK’s leading premium retailer for people who love to cook and entertain. We provide quality-tested products for the kitchen and table, alongside in-depth knowledge, advice and inspiration through our stores, online shop, and cook school. Borough Kitchen has five stores across London and a significant e-commerce presence. We search within the UK and around the world for the best products; each piece is meticulously chosen and tested based on function, quality, and durability. Our commitment has won us a unique, trusted position in the industry and strong partnerships with premium brands. We put a lot of care into the work we do, and are seeking candidates who share our passion for cooking, entertaining, and providing the best experience for customers.

About the role

• Support the Store Manager in overseeing daily store operations and achieving sales and performance goals
• Lead by example, delivering exceptional service and product knowledge to every customer
• Supervise, train, and motivate the store team, conducting performance reviews and providing constructive feedback
• Oversee inventory management, including daily and weekly stock checks to maintain optimal stock levels
• Maintain high standards of visual merchandising and store presentation
• Assist in developing and implementing sales strategies to drive growth and enhance customer engagement
• Foster a positive, inclusive, and collaborative team environment that promotes communication and teamwork
• Ensure the store is consistently clean, tidy, and well-organised
• Handle customer queries and complaints with professionalism and care
• Take ownership of delegated tasks and act as the Store Manager’s deputy when required

Requirements

• A minimum of 2 years’ retail experience, with management or supervisory responsibility
• A genuine passion for cooking and a strong knowledge of kitchen products and trends
• Experience in ordering, receiving, and managing stock, with attention to detail and accuracy
• Proven experience in visual merchandising and maintaining high store standards
• Excellent organisational and communication skills
• Strong leadership skills with the ability to motivate and inspire a team
• Ability to multitask and manage competing priorities in a fast-paced environment
• Flexibility to work weekends, bank holidays, and varying shifts as required
• Proven ability to achieve and exceed sales targets

Benefits

• Industry-leading discounts across our portfolio of trusted, high-quality brands
• Complimentary Cook School classes
• Longevity holiday benefit
• Option to purchase additional annual leave
• Free access to our comprehensive Employee Assistance Programme (EAP) providing 24/7 confidential advice to support your wellbeing and provide expert guidance and resources whenever you or your family need it.

We are a proud London Living Wage employer. This accreditation reflects our commitment to supporting our team not just as employees, but as valued experts in cooking and dining.

Borough Kitchen is an equal opportunities employer. We are committed to treating all our employees fairly, regardless of gender, race, sexual orientation, marital status, religion, nationality, ethnicity, age, or physical abilities. We value and respect every team member, whether you're part-time or on a fixed-term contract.