Job Description

Position Title: Assistant Manager, Processing

Reports To: General Manager

Department: Operations

FLSA Status: Exempt

Position Purpose and Objectives

The Assistant Manager, Processing is responsible for overseeing the efficient flow of products from arrival at the loading dock to final placement on the retail floor. This role ensures operational standards are communicated and achieved while maintaining compliance with company policies. The Assistant Manager, Processing supervises staff, organizes and monitors workflow, upholds company standards, and spends the majority of their time focused on these tasks.

Roles and Responsibilities

• Ensures efficient product flow from dock to sales floor
• Develops, monitors, and improves workflow using Critical to Quality (CTQ) metrics
• Implements cost reduction strategies and fosters a results-driven team culture
• Ensures compliance with company policies and enforces standards
• Maintains equipment using internal resources and approved vendors
• Hires, trains, and develops team members
• Provides coaching and performance management, ensuring attainment of production standards
• Creates an engaging work environment that supports both personal and professional growth
• Conducts onboarding, orientation, and training in the ATS Way of Processing
• Partners with the General Manager to meet financial and operational goals
• Manages production levels, inventory quality, and pricing to optimize revenue
• Oversees store budgets, profit and loss, and financial reporting
• Coordinates and ensures accuracy of cash deposits and transactions
• Builds relationships with the community to drive donations and support mission programs
• Ensures exceptional customer service for donors, customers, and charity partners
• Oversees merchandising and store presentation to enhance customer experience
• Maintains a safe and clean work environment
• Monitors and enforces safety, security, and compliance regulations
• Partners with Asset Protection (AP) and Human Resources (HR) on investigations and personnel matters

Skills and Qualifications

• High School Diploma required; college degree preferred
• 5-8 years of experience in a production, retail, logistics, or distribution environment
• Training in ATS processing operations, employee policies, or human relations
• Experience in manufacturing, thrift, or distribution businesses
• Past management experience, including hiring, performance evaluations, and policy enforcement
• Knowledge of work standards, capacity planning, and materials planning
• Skills & Attributes:
• Strong leadership skills with a high level of energy and initiative
• Ability to inspire, coach, and develop a diverse team
• Strong decision-making, organizational, and problem-solving skills
• Data-driven approach to tracking and evaluating performance
• Excellent verbal and written communication skills
• High sense of urgency and ability to work in a fast-paced environment
• Proficiency in Microsoft Office Suite and basic financial reporting
• Must pass a background check and drug screening
• Must be able to work independently and collaboratively
• Frequent exposure to dust, dirt, and secondhand merchandise
• Successful completion of background check, motor vehicle check, and drug screen.
• Valid driver’s license and a clean driving record.

PHYSICAL REQUIREMENTS

• Ability to stand and walk for extended periods on tile and concrete surfaces.
• Ability to frequently lift, carry, push, and pull up to 50 pounds, with or without reasonable accommodation.
• Ability to frequently bend, stoop, kneel, crouch, reach at or above shoulder level, balance, and climb ladders up to 14 feet in height.
• Ability to move throughout all areas of the store, production floor, warehouse, donation processing areas, loading docks, and outdoor workspaces.
• Ability to use hands and fingers for handling, grasping, feeling, and operating equipment and technology.
• Ability to effectively communicate in person, by telephone, and through electronic communication methods, including the ability to hear and speak clearly.
• Ability to visually inspect merchandise, equipment, facilities, and work areas to ensure quality, safety, and operational standards are maintained.
• Ability to work in a fast-paced environment with frequent interruptions and respond quickly to operational, customer service, and safety-related situations.
• Ability to operate standard office equipment, including computers, tablets, telephones, and printers.
• Ability to safely operate company vehicles and material-handling equipment, including forklifts and pallet jacks, when certified and authorized.
• Ability to travel between store locations, training events, and company meetings as required.
• Work is performed in both indoor and outdoor environments, including retail, warehouse, and donation processing areas, with exposure to varying temperatures, weather conditions, noise levels, dust, and odors.
• Availability to work a flexible schedule, including weekends, evenings, and holidays, as business needs require.

WHY AMERICA’S THRIFT

Founded in 1984, America’s Thrift is more than a retail company — we are a team driven by purpose, community impact, and opportunity. With stores across the South, we create a unique shopping experience by refreshing our sales floors daily with thousands of new items, making it truly feel like “a new store every day.” Our commitment to organization, affordability, and customer service allows shoppers to discover incredible finds while saving up to 70% off traditional retail prices.

At America’s Thrift, we believe in giving back. Through partnerships with local charities, we help support children facing serious illnesses and individuals impacted by substance abuse recovery. Every donation and purchase contributes to making a positive difference in the communities we serve. We are proud to employ more than 1,500 team members, support local economies, and help keep millions of pounds of reusable goods out of landfills each year.

Joining our team means becoming part of a fast-paced, mission-driven environment where hard work, teamwork, and customer focus are valued every day.

BENEFITS

America's Thrift is proud to offer:

• On-demand pay
• Flexible scheduling options
• Monday–Friday day shift schedules
• Medical, dental, and vision insurance for full-time team members
• Employee discounts
• Paid time off
• Career growth and advancement opportunities
• So much more!!

#IND123

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.