Job Description

Church’s is a luxury shoemaker of rich innovation and traditional excellence, anchored in an exceptional heritage of English craftsmanship. Established in Northampton in 1873, the brand’s expertise quickly earned recognition from its modest beginnings – from a small workshop in Northampton to global expansion. Its patronage was bestowed by HM Queen Elizabeth II in 1965. In 1999, the luxury house was acquired by Prada Group, a paradigm of artisanal excellence in its own right and the ideal ally to help the shoemaker take its brand to the next chapter. Reinventing the English roots and championing timeless craftsmanship and traditions: Church’s long-established innovation and authenticity remains paramount with unique designs across shoes and accessories for men and for women.

JOB PURPOSE

To promote brand loyalty to customers in order to guarantee the quantitative and qualitative assigned objectives. To represent the Company, ensuring the implementation of all directions received from the Retail Department and Store Manager.

RESPONSIBILITIES

BUSINESS

• To be constantly up-to-date regarding fashion trends, monitor competitors and communicate the information to the Sales Staff.
• Reflect the corporate image in terms of standing and ensure that the Staff is also aligned.
• Support the Store Manager in guaranteeing excellent customer welcome and service and in maintaining the qualitative standards required by the brand.

CUSTOMER

• Promote customer loyalty.
• Foster a Client-centric mindset by developing and maintaining solid Client relationships.

TEAM

• Support the Store Manager in promoting an entrepreneurial and team spirit using effective communication and ensuring efficient organization.
• Ensure professional growth and training of the staff by sharing development plans with the Store Manager.

RETAIL

• Develop a proper sales strategy, in cooperation with the Retail Merchandising, Visual Merchandising and Retail Operations teams.
• Ensure synergy and cooperation between front and back office.
• Ensure that the Store image and product care are in line with corporate standards and secure that the Staff is responsible and committed to maintain these standards.

KNOWLEDGE AND SKILLS

Business driven

Leadership and team management

Ability to motivate and persuade people

Strong customer service mindset

Natural ability to welcome our client

Confident, enthusiastic and positive

Mature and assertive

Organized and detail oriented

Market and product knowledge/passion

Business/Retail Management degree or equivalent is a plus

Interest in luxury/fashion, art and design

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.