Job Description

As one of Australia’s top telecommunications providers, Optus connects more than 11 million customers daily across mobile, broadband and digital products.

We’re looking to bring on board a supportive, driven and people focused Assistant Store Manager / 2IC to join our Brisbane Airport team. If you love developing others, energising a team, delivering outstanding customer experiences and stepping into a challenge of leadership with confidence, then take the next step in your career with us.

At Optus, we collaborate with purpose, support one another, take accountability, act with integrity and celebrate our wins as one team. Together, we learn, grow, overcome challenges and build genuine connections, both with our customers and with each other. As a Second in Charge, you’ll play a key role in helping to develop the store’s culture, driving performance outcomes and contributing to its overall success.

What you’ll do:

• Lead by example, supporting your Store Manager to create a positive, high-performance culture where your team feels motivated, included and confident to shine.
• Support the store manager to coach, mentor and develop team members through clear guidance, meaningful feedback and day to day support, helping them deliver exceptional customer experiences.
• Help to maintain an energised, customer first environment that feels warm, welcoming and inspiring for both customers and your team.
• Support smooth daily operations, from team coordination to service delivery, while finding opportunities to uplift performance, efficiency and customer experience.
• Handle escalated customer enquiries with calm professionalism, modelling effective de‑escalation techniques and guiding the team through various situations.
• Help to drive team engagement by celebrating wins, supporting goal setting, encouraging continuous learning and strengthening collaboration.

What you bring:

• Supportive Leadership: You empower others through your actions, integrity and encouragement, helping people to perform at their best.
• Customer First Coaching: You lead by example, coaching and supporting the team to deliver memorable experiences and always keep customers at the heart of their actions.
• Calm Under Pressure: You stay composed during reactive or complex situations, modelling effective de‑escalation and helping your peers to manage challenges with care.
• Operational & Business Awareness: You have a strong grasp of retail operations, know what drives performance, and showcase balanced step up to leadership with store efficiencies.
• Team Culture & Adaptability: You support to build an inclusive team environment and stay flexible and solutions focused when priorities shift or customer needs change.

What’s in it for you?

• Competitive remuneration and exclusive access to unique discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and special shopping discounts with our retail and corporate partners.
• Competitive leave policies, including additional 'Connected’ day to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 14 weeks.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.