Job Description

Key Responsibilities

1. Sales focus

• Able to manage, drive and achieve KPI(s)

• Supervise and motivate team to achieve daily and monthly sales targets.

• Analyze the metiers' sales results monthly to share with Supervisors for performance evaluation and action plan

• Coordinate and execute sales plans, marketing events and promotion programs with the team

2. Customer Service

• Ensure Hermes Client Experience standards are executed in a consistent manner.

• Recommend creative ideas to build/develop a strong regular clientele.

• Regularly evaluate the mystery shopping results and customer service skills of staff.
• Provide coaching to Supervisors on soft skills as and when necessary.
• Identifies and handles client enquiries and complaints when escalated.

3. Operations

• Assist Sales Floor Manager/Store Manager to manage and oversee the daily store operations.

• Ensures store presentation is consistent with the brand image.

• Ensure proper security measures are enforced across processes and store.

• Always ensure a high standard of grooming of all staff in the Boutique.

4. Team Leading

• Responsible for driving a positive team culture and healthy work environment.

• Foster a strong team spirit and always leading in an exemplary manner.

• Organize and facilitate morning briefing with Sales Floor Manager/Store Manager daily for related topics.

• Monitors, coaching and assists Supervisors for all new staff onboarding.

• Oversee team’s development by providing on-the-job training, product training, soft skills training etc.

5. Other Duties

• Support SA, SSA & Supervisors’ recruitment as and when necessary.

• Provides inputs and assists Sales Floor Manager/Store Manager in management reports.

• Perform yearly appraisals for the team reporting to the individual.

• Perform any other duties that may be assigned from time to time by Sales Floor Manager/Store Manager.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.