Founded by Santa Barbara-born sisters, Margaret and Katherine Kleveland, and a Collective of partners, DÔEN was launched in 2016 and is a digitally-led, multi-channel fashion and lifestyle brand. Our mission is to create lasting, beautiful collections while supporting individuals in all aspects of the organization, supply chain, and community. We work with domestic and international partners who share our values and commitment to gender and social equality, and we give back by partnering with foundations that directly benefit our employees, value chain, and surrounding communities.
We are an Equal Opportunity Employer.
of Duties
Title: Assistant Store Manager
Classification: Exempt
Salary*: $75k
Location: Wilmette, IL
Essential Duties and Responsibilities
Leadership
● Support the Store Manager in mentoring and leading the sales team, fostering development and implementing training initiatives, and assessing employee performance and productivity.
● Interface with the store team in a manner that promotes learning, respect and a positive work environment, while addressing personnel concerns fairly and promptly.
● Delegate responsibilities to the sales staff in support of business needs.
● Demonstrate advanced knowledge in store operations, including inventory management, visual merchandising, and daily processes, and lead in the absence of the Store Manager.
● Collaborate with the Stock Associate to manage inventory and oversee product movement.
● Liaise with Retail Coordinators in partnership with the Store Manager.
● Operate business profitably and minimize potential for loss.
● Support and implement new initiatives in line with business strategy and goals.
Customer Service
● Deliver a personalized client experience by leading with extraordinary service on the sales floor, greeting customers in a timely and engaging manner, and providing styling advice that reflects the brands aesthetic using firsthand product knowledge.
● Drive business growth and meet sales and productivity goals, as an individual and as part of the store team, by addressing customer needs and preferences.
● Manage the client book and effectively train the team in building and maintaining client relationships.
General
● Work in partnership with the Store Manager to maintain inventory stock levels on a weekly basis.
● Oversee and participate in monthly inventory counts to execute verification processes, as needed.
● Arrive on time and floor ready with a professional presence in line with the Dôen brand, and respond promptly to internal and external communication.
● Support monthly floorset and maintain visual standards on a daily basis, while supporting a visually enticing store and backstock that is neat, clean, and organized.
● Ability and understanding of receiving and processing merchandise/inventory management.
● Perform daily operations and closing procedures including daily paperwork and reconciliation.
● Take initiative to ensure the store is maintained within brand standards and guidelines, and always running efficiently.
● Understand and follow employee handbook and company guidelines including but not limited to core values, dress code guidelines and customer service guidelines.
● Process sales and returns through the POS systems with accuracy and efficiency.
● Abide by company policies to maintain a safe environment for customers and team.
Qualifications
● Minimum 2 years’ experience managing a fashion retail environment, luxury retail preferred.
● Must have experience managing a cash drawer, reconciling cash receipts and experience performing all duties associated with end of day closing.
● Energetic, confident and adaptable personality with leadership, critical thinking, and problem-solving skills
● Strong communication and organizational skills; detail-oriented.
● Ability to multi-task in a fast-paced environment, with excellent communication and organization skills.
● Ability to prioritize between company and individual challenges.
● Ability to work a flexible schedule including holidays and weekends.
● Technological competency and computer literacy; experience with NetSuite, Shopify and Gladly desired.
Physical Requirements
● Must be able to perform essential duties satisfactorily with reasonable accommodation.
● Ability to move through a store for most of a shift to help customers and accomplish assigned task.
● Efficiently and accurately process sales transactions using the POS register system.
● Verbal and written communication with others.
● Able to walk, sit and stand for long periods of time.
● Able to operate equipment such as computers, copy machines, phones.
● Must be able to access various areas of a given location and lift/move/push/pull objects up to 25lbs minimum including fixtures and product.
*Compensation will be determined based on experience and other factors permitted by law.
DÔEN is a Los Angeles-based line inspired by nostalgia for the California of decades past. Driven by the shared desire to make elevated yet wearable pieces for the everyday, we strive to bring more than a boutique shopping experience to you but to use DÔEN to connect with our customers, build an open community, and foster relationships with the inspiring individuals who wear our clothes throughout their lives. As a women-owned company, a cornerstone of the DÔEN brand mission is supporting women in the workplace and in the supply chain.
We are intentional when selecting our manufacturers, partnering only with factories that share our values. We are proud that our production partners share our commitment to supporting those who identify as women in the workplace and are collaborators in our mission to eliminate the gender gap at every point in the supply chain. We have chosen to work with women-owned or co-owned manufacturers: Currently, 50% of our apparel factories are owned by women, and the other 50% are co-owned.
We believe that today’s sustainability conversations, which have been centered around environmental impact, are crucial - but are interconnected to environmental, economic, racial, and social justice. We work with 3rd-party compliance audits and certifications to evaluate our manufacturing partners on a host of practices, from gender and social equality to wages to ethical work environments. In making a decision to work with a specific facility, we look for several indicators - including the people in management roles that identify as women, the factory’s control of all stages of production, the presence of internal worker’s unions, and any established foundations/organizations that directly benefit their employees and/or the surrounding community.
