Job Description

• Promotes outstanding customer experience by understanding customer needs and investigating and resolving problems involving customer complaints or dissatisfaction.
• Drives sales through add-ons and promoting the Company's In-Home and PROS trade programs; coaches others on the same.
• Maintains awareness of multifaceted customer needs based on geographic location of store as well as awareness of market pricing and merchandise.
• Confers with Store Managers regarding irregular situations or matters requiring senior level approval.
• Ensures appearance of store showroom.
• Ensures operational excellence & stockroom standards.   
• Prepares reports relative to store operations, completes personnel paperwork and forwards to HR.
• Interviews and selects qualified applicants, provides direction to subordinate staff, trains and motivates staff to ensure sales goals are met. 
• Promotes safe work environment through enforcement of Company safety standards.
• Enforces corporate Human Resources, Loss Prevention, Security, and Accounting policies.
• Must develop a fundamental understanding of all other store job functions including proficiency of multiple ordering systems
• Performs other duties as assigned by managers

• Minimum of 2 years of prior retail management experience.
• Prior retail Store Manager experience is preferred.  
• The ability to quickly adapt leadership style based on store assignment.
• Interior design education or related home furnishings experience a plus.
• High school graduate, College preferred.
• Computer literate.
• Motivated individual who enjoys working with people and providing outstanding customer service.
• Phenomenal training facilitation and communication skills.
• Must be reliable and be able to work a flexible retail schedule including evenings and weekends.
• Regular job attendance is required in accordance with a regular schedule established for the position by the supervisor.