Job Description

OUR CORE PURPOSE:

As an expression of God’s love in Southwest Florida, we are growing to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged , and supported.

ABOUT THIS ROLE:

As the Assistant Store Manager you will assist the Store Manager in the daily store duties. To oversee the department(s) assigned by the store manager. To maintain a positive environment for our guests/donors and a fun and productive place for our volunteers and staff to work. St. Matthew’s House is faith based 501(c)(3) charitable organization that exists to transform lives in a spiritual environment that is both compassionate and disciplined.

ESSENTIAL FUNCTIONS:

• Assist the Store Manager in planning and implementing strategies
• Coordinate daily guest/donor service operations
• Track the progress of weekly, monthly, quarterly and annual objectives
• Evaluate employee performance and identify hiring and training needs
• Supervise and motivate staff to perform their best
• Coach and support new and existing team members
• Monitor operating costs, budgets and resources
• Suggest training programs and techniques
• Communicate with guests/donors and evaluate their needs
• Handle complaints from guest/donors
• Create reports, analyze and interpret data
• Conduct regular audits to ensure the highest level of service
• Make sure all employees adhere to company’s policies and core values
• Act as St. Matthew's House representative and set an example for our staff.

Requirements

Education:

• High school diploma, or equivalent

Experience:

• Sales Background Preferred
• Customer management skills
• Strong organizational skills
• Good communication and interpersonal skills

Mental/Visual Demands:

• Visual Merchandise and above average problem solving skills
• Ability to communicate effectively with a wide variety of people
• Ability to organize work with flexibility to accommodate frequent interruptions and changes
• Must have regular attendance on the job
• MS Excel, Word, PowerPoint skills required

Physical Demands

• Sitting, stretching, stooping, bending, standing and walking
• Occasionally provides assistance in lifting/carrying items up to 50 pounds

Working Conditions:

• Ability to work in a fast pace environment

Travel

• Valid Driver’s License and reliable transportation required.