Job Description

Location:

Macau Galaxy

Address:

G050, The Promenade Shops, Galaxy Macau, - Macao

Job Title:

Assistant Store Manager

Canada Goose isn't like anything else. We've built something great, something special - an iconic brand with an inspirational and authentic story. At the heart of it is our promise to empower true exploration of all kinds. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by our purpose to embolden explorers and preserve the planet they roam. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Key Responsibilities:

Customer Journey:

• Deliver and model a superior customer service journey reflective of Canadian Warmth that translates into a consistently exceptional guest experience; track, measure, report on relative KPIs.
• Create and foster lasting client relationships through consistent engagement and use of Canada Goose tools.
• Lead culture of clienteling, ensuring Brand Ambassadors are fostering consistent, elevated engagement with top guests.
• Represent Canada Goose in the market, developing the client base through community involvement, partnerships with local high-profile businesses, as well as social and seasonal events.
• Resolve guest issues through a customer-centric lens by investigating opportunities, developing solutions, and coaching the team on resolution.

Talent Development & Engagement:

• Create a culture of talent development and ongoing education for the entire store team.
• Foster an inclusive and diverse working environment.
• Lead, execute, and follow up on all educational initiatives and strategies.
• Actively coach and develop direct reports to improve performance and foster growth.
• Continuously coach selling behaviours that drive team member performance and enhance the guest journey.
• Inspire and maintain an outstanding employee experience that drives Employee Engagement.
• Maintain an open-door environment that encourages feedback and discourse.
• Consistently recruit to build an external network of talent.

Operational Excellence:

• Teach, coach, and ensure consistent use of strategic tools – communications platform, queue management, learning management, virtual appointment platform, etc.
• Partner with key cross-functional teams to ensure the physical store space is maintained at the highest level.

Store Financial Performance:

• Achieve or exceed sales targets including both the top-and bottom-line results.
• Continuously analyze key performance indicators and leverage insights to create and execute action plans that drive performance.
• Partner with the Store Manager to ensure store has adequate resources to achieve and exceed performance goals.

Experience, Education and Designations:

• 3 to 5 years of leadership experience in a related industry.
• Bachelor’s Degree in a related field is preferred.
• Experience working with luxury lifestyle brands is an asset.
• Previous Flagship or high-volume traffic experience is an asset.
• Experience in guest relationship management tools.
• Expense management.

Knowledge, Skills, and Attributes:

• Scheduling management,
• Solid understanding of retail math and using analytics in a business environment.
• Guest experience enthusiastic- driving performance through internal KPIs.
• Analytical driver with keen attention to detail.
• Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday).
• Strong time management and organizational skills, ability to multi-task in a fast-paced environment.
• Solid knowledge and understanding of retail metrics.
• Consistently exhibits Canada Goose’s Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial.
• Good in Microsoft Office; specifically, Word and Excel.
• Fluency in Mandarin and English is required.

What’s in it For You?

• A company built on Canadian roots and heritage

• Your work is recognized with a comprehensive and competitive Total Rewards Program

• Opportunities for career growth through numerous internal and external programs

• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards

• Be a part of CG Gives Donation matching and paid volunteer time to help the organizations you care about

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• Inspiring leaders and colleagues who will lift you up and help you grow

At Canada Goose, we believe that belonging goes beyond mere inclusion. It’s about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual’s experience is unique, and every voice is important. We also recognize that communities are ever evolving, and that our work is never done. At Canada Goose, belonging is more than just an ideal—it’s the key to unlocking our collective potential, taking us further together.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at: HR@canadagoose.com.