Job Description

Lead Sales. Drive Results. Build Your Career.

Step into a leadership role with PTC, a recognised leader in smart device repairs, accessories and technology solutions. As we continue to expand nationally, we are seeking an Assistant Store Leader who is ready to elevate team performance, drive customer experience excellence and build a long-term career in retail leadership, who thrives on performance, accountability and exceeding targets.

If you are energised by sales results, motivated by team success, a customer-focused business and ready to step into a genuine leadership pathway, this opportunity offers both challenge and reward.

About Us:

PTC Phone Tech & Comm are the market leader in all things Mobile & Tech! Established in 2009 and still family owned to this day our specialty is Phone Accessories and Express Phone repairs. With a vision for the future and continuing to expand our brand and product range we have over 80 stores and no plans to slow down. Our product range consists of high-quality mobile phone cases, a wide selection of phone screen protection, individually selected repair parts and accessories backed by our exceptionable and friendly customer service. We also offer IOT devices & Smart Tech for the home and workplace!

The Opportunity:

Reporting to the Area Manager, you will:

• Drive sales growth and exceed KPI targets
• Lead daily trade with a strong focus on conversion and attachment
• Coach and develop team members to lift individual performance
• Analyse store results and implement strategies to improve outcomes
• Maintain high operational and visual merchandising standards
• Take full accountability for store performance when required

You will play a key role in creating a positive, results-driven environment where both customers and team members thrive.

Who You Are:
We are seeking a confident, competitive and goal-orientated retail leader who brings:

• Proven experience achieving and exceeding sales targets
• Strong leadership capability in a fast-paced retail environment
• The ability to coach underperformance and elevate high performers
• Commercial acumen and confidence interpreting sales data
• Resilience, drive and a proactive mindset
• Availability to work a flexible retail roster, including weekends

Experience in telecommunications, consumer electronics or technical retail is advantageous but not essential.

To be successful for this role, you will be:

• Enthusiastic about the dynamic world of mobile technology!
• Committed to delivering outstanding customer satisfaction
• Motivated in achieving targets and KPIs consistently
• Driven and dedicated to reaching both personal and team goals, with rewarding monthly bonuses
• Familiar with effective sales strategies
• A quick learner with creative problem-solving skills, ready to adapt on the fly!

Company Values
This role aligns closely with our company values. All staff are expected to embody and uphold these values, setting an example for the entire team. Challenge: Challenge, excel, succeed. Sincerity: Say what you mean, do what you say. Simplicity: Simplicity fuels success. Clear communication drives results. Teamwork: One goal, one team, one dream. Trust: Unleashing potential, igniting success. What's in it for you?
At PTC, we are committed to developing leaders and providing real career pathways. We offer:

• Structured onboarding and leadership development
• Clear progression opportunities across a growing national network
• Competitive salary with performance incentives
• A supportive and collaborative team culture
• Employee discounts on products and services

The opportunity to work in an innovative industry focused on reducing e-waste and extending device lifespans

Our Recruitment Process
If you meet our criteria, we'll schedule a brief 10-15 minute phone call to discuss initial key questions and ensure alignment with role expectations.
Following a successful phone interview, we'll invite you for a face to face interview with a reporting manager.
At PTC, we prioritise fairness and inclusivity, and our HR team is committed to supporting you throughout your recruitment journey.

A quick heads-up This retail role includes some physical work on the floor — like lifting stock or moving displays (up to 25kg). You might be asked to complete a quick fitness check during the hiring process. Random drug and alcohol testing may also apply during your time with us as part of our commitment to a safe and healthy workplace.

A final note Police checks form part of the onboarding process at PTC. If it's needed for your role, we’ll make sure the process is simple and well-supported Join a business that values initiative, teamwork and leadership — and where your contribution genuinely makes an impact.