Job Description

Learn the operations of all departments and the duties of store management; share responsibility for store performance in all areas of operation/human resources. Perform scheduling, security, maintenance, safety, sanitation, ordering, administration and Human Resource-related duties. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

• Assist store manager and associates in the achievement of a favorable customer shopping experience and develop associate interest in customer service/relations to enhance Kroger’s best-in-class reputation
• Assist Store Manager in leading teams in planning, implementing and executing merchandising/operating initiatives
• Assist store manager with developing action plans/communications to associates on Associate Insight survey results
• Work with department heads/store associates to identify store opportunities, develop timely solutions and create action plans to ensure plan implementation
• Role model/demand a highest level of customer service and solve associate/customer issues/concerns
• Manage total store operations in store manager’s absence
• Achieve/exceed weekly, period, and annual sales, wage budgets and profit budgets, as well as other targeted goals (e.g., safety, shrink)
• Drive sales by working with department managers to produce/maximize sales and profits, reduce shrink and improve each store department’s contribution
• Assist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) and other targeted goals (e.g., safety)
• Analyze/respond to competitive landscape within district/division
• Demonstrate inclusionary leadership; expect inclusive behavior from associates
• Utilize coordinators/other field staff to ensure store departments achieve sales/profit goals and ensure implementation/execution of division merchandising plans
• Promote/support strong relationships with local community organizations in the store's surrounding area
• Assist in building proactive/productive relationships with union representatives/business agents if store is covered by collective bargaining agreement
• Communicate necessary information to associates to help them effectively carry out duties
• Serve as liaison to store/district managers and coordinators on effectiveness of division merchandising/ operational plans/programs
• Assist store manager in staffing, reducing turnover and increasing retention
• Provide timely individual/department performance feedback to department heads and associates
• Assist with labor management and supply costs on a daily basis to meet customer service/financial targets
• Ensure store compliance and associate knowledge of federal, state, and local laws/enterprise policies
• Support the Store Leader in driving adoption of current and emerging technology solutions by coaching associates and leaders to effectively utilize tools that enhance operational and business performance
• Support the Store Leader in building leadership bench strength by developing department leaders, assistants, leads, and emerging talent for future opportunities
• Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports
• Must be able to perform the essential functions of the position with or without reasonable accommodation

Minimum

• High school diploma/GED
• 1 year of experience as department manager, service manager, or in an equivalent role
• Demonstrated experience leading, coaching, and developing associates, including supervisors, managers, and future leaders, to achieve customer service, operational, and business goals in a fast-paced retail environment
• Demonstrated experience using KPIs, metrics, and data insights to identify opportunities, solve problems, and support business decisions
• Proven ability to collaborate across departments and influence others to drive store performance

Desired

• Proven success driving customer experience, sales growth, operational excellence, and talent development
• Experience managing competing priorities while leading teams through change and achieving business objectives
• Strong track record of independently leading strategies that delivered sustained, measurable improvements across multiple areas of store performance