Job Description

ASSISTANT STORE LEADER JOB DESCRIPTION__________________

Reports to: Store Leader

Purpose Of Job

• To create positive memories for all who touch DQ.
• To ensure all of our Fans see a smiling crew and a clean store.
• Understand the “why” behind everything we do is the Fan that we serve daily.
• To assist the Store Leader in executing specific aspects of the restaurant operations, which may include financial performance, product production, inventory, personnel, sales and marketing.
• To set high standards and create a great environment for the team to work, maintaining an appropriate store culture.

Target Goals

• Register Labor Rate
• 20%
• Cost of Goods Rate
• 32%

Essential Functions

Operations:

• Assistant Problem Solver for the store. (Crew Issues, Equipment Issues, Fan Issues, etc)
• Including anticipating potential problems.
• Handle challenging situations with poise & professionalism.
• Initiate store strategies to improve operational effectiveness.
• Strive for operational levels that meet or exceed the Fan’s expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price.
• Embrace and closely monitor changes in technology. (Email, DQ Hub, Social Media, etc.)

Business Planning:

• Develop the restaurant’s business plan by working with the owner and ADQ Business Consultants, field staff or territory operator.
• Monitor the store’s goals and objectives throughout the year and provide regular updates to the store’s leadership team.
• Plan for the store’s handling of upcoming changes in the DQ system. (Menu, Promotions, etc.)

Fan Service:

• Ensure that Fan service in all areas meets or exceeds company standards.
• Establish standards for the leadership team and crew to handle Fan concerns.
• Ensure that Fan complaints are promptly and appropriately addressed to resolve the problem and ensure that each dissatisfied Fan becomes a return Fan.
• Understands the importance of speed of service and resolve bottlenecks in work flow.
• Build relationships with return or preferred patrons.

Team Member Leadership:

• Accomplish store objectives by hiring, training, coaching and developing the store leadership team and crew members to build a highly skilled and productive team.
• Invest time with people, assisting the Store Leader with thorough training and new hire orientations; clearly communicate job expectations; monitor each crew and shift leader’s performance and job contributions, provide ongoing and helpful feedback against expectations.
• Always be approachable, executing our Open Door Policy and expanding it to the following areas:
• Open Ear Policy
• Walk slowly through the crowd and listen to what people have to say.
• Find your leadership clues from what your folks are saying and doing.
• Open Eye Policy
• Always be watching for what people are doing well, looking for opportunities to compliment them.
• This is rooted in an old management philosophy of “management by walking around."
• Open Heart Policy
• Naturally believe in people and trust people.
• Opening up to others allows them to open up to you.
• Be intentional about opening up to others.
• At a minimum, have a basic understanding of how to prepare hourly crew schedules to meet the staffing requirements for each day part and seasonal demands, as determined by the Store Leader. Ideally, should be able to perform this task for review and approval by the Store Leader.
• Role model and enforce policies and procedures.
• Maintain a positive working relationship with all crew and promote a cooperative and pleasant working climate, which will be conductive to maximizing employee morale productivity and efficiency.
• Identify and mitigate sources of drama within the crew through coaching and/or employee termination.

Health and Safety Standards:

• Must be ServSafeâ certified or approved equivalent.
• Ensure that Food Safety is the top training priority in store operations.
• Assist the Store Leader with ensuring that proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors. Role model and enforce safe food handling practices.
• Maintain a safe, secure and healthy facility environment by establishing, following and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems or routines.
• Understands how to react in the event of an emergency such as a workers’ compensation accident, a robbery, etc.

Store Marketing & Public Relations:

• Assist the Store Leader in attracting new Fans and increase restaurant sales by developing and implementing local, regional and national marketing promotions and activities, including advertising, public and community relations programs, identifying and evaluating local competitors’ store marketing, evaluating program results, identifying and tracking changing consumer demands.
• Assist the Store Leader in monitoring & responding to social media comments.
• Assist the Store Leader in being a point of contact for the store’s community involvement.
• Assist the Store Leader in actively search for appropriate ways for DQ to connect with the community.
• Subscribe to local newspaper.
• Subscribe to community newsletters.
• Monitor community Facebook pages.
• Assist the Store Leader in representing the store at public events & presentations.

Perform other duties and responsibilities as requested by the Store Leader.

Skills/Competencies Need:

• Customer focus- strong hospitality and customer service skills, enjoys engaging with the customer.
• Trainer and coach- ability to be a strong trainer or coach to others on restaurant routines and systems, as well as how to effectively interact with customers and each other.
• Leadership skills- excellent track record of coaching and training employees and effectively resolving employee relations issues. Ability to motivate a strong team and set a positive an upbeat store environment.
• Organization and goal focus- must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment. Must be able to actively work to achieve and exceed set goals for the business.
• Technical- proficiency with computers and with Point of Sale systems. Possess and implement a general working knowledge of pumps, freezers and other related machines and set up and operate the equipment properly. Have a basic understanding of the equipment needed to assure proper product preparation.
• Flexibility and adaptability- willingness to follow directions and a commitment to meet DQ standards in all you do.
• Integrity- does the right thing even when no one is looking, honest, earns trust of other.

Work Conditions:

• Must have ability to:
• Perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
• Work in and out of different temperature ranges.
• Stand for long periods of time.
• Lift up to 50 pounds.
• Work around nuts or other allergens.