Job Description

Ko tō tūranga – your role

At One NZ, we're all about people serving people and connecting communities. As a Floor Lead in our Retail Store, you'll be the go-to person, stepping up to inspire and guide our Customer Champions, and ensuring every customer is satisfied with their One NZ experience. You'll be the driving force behind our sales, helping recruit new team members, and nurturing the growth and development of the team. Plus, you'll keep the store running smoothly, all while contributing to our purpose of creating a better-connected Aotearoa. If you're passionate about making a difference and love working in a dynamic, fun and fast paced environment, we want you on our team!

We pride ourselves on offering world-class service and innovative products, where you'll create meaningful connections that matter for our customers while contributing to One NZ's commitment to a better-connected Aotearoa, New Zealand

This position is for a Full-Time role (40 hours per week, with Monday to Sunday availability required for rostered shifts) at our Chartwell store in the Chartwell Shopping Centre, in Hamilton.

Ko tō mahi – what you’ll do

• Lead and Inspire: Support the Retail Lead in guiding a team of passionate Customer Champions.
• Collaborate and Plan: Work closely with the Retail Lead, Area Lead, Market Lead, HRBP, and People & Planning to meet employee resource needs, including creating effective rosters.
• Customer Delight: Ensure every customer leaves thrilled with their One New Zealand Retail experience, with their needs and expectations not just met, but exceeded.
• Drive Sales: Achieve and surpass sales targets with enthusiasm and determination.
• Recruit and Grow: Partner with the Retail Lead and Talent Acquisition team to bring in new team members and foster their growth.
• Develop Talent: Ensure the continuous growth and development of your team alongside the Retail Lead and Enablement team.
• Operational Excellence: Work with the Retail Lead to maintain smooth and efficient store operations.

Na tōu rourou - what you’ll bring

• Preferred Background: Experience in Retail or Telecommunications.
• Sales Savvy: Proven track record of working to sales targets.
• Customer Service Pro: Strong background in delivering exceptional customer service.
• Leadership Experience: At least 6-12 months of experience in coaching, mentoring, or managing others.
• Aspiring Leader: A genuine desire to grow into a people leadership role.
• Flexible Schedule: Comfortable working rotational shifts, including evenings and weekends.
• Tech Enthusiast: Motivated to stay current with technology and pursue informal learning (on the job, via colleagues) to deepen your industry knowledge.

Nā mātou te rourou – what you’ll get

• Earn a competitive sales commission on top of your base salary.
• Comprehensive sales training, coaching, and mentoring from industry experts
• Career progression pathways into business sales, management, or other areas of One NZ
• A fully subsidised Southern Cross health insurance cover for you and your family.
• Lifestyle leave where you can purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!
• Recognition programs to celebrate your sales achievements

Joining our whānau means more than just starting a new job - it’s the beginning of a journey that will challenge and inspire you to play your role in something bigger.

You’ll be part of a supportive team, immersed in unique workplace experiences, and working with cutting-edge technology that’s shaping the future. Whether you're keen to grow your industry skills or explore opportunities in a new environment, you'll have the chance to learn, lead, and thrive.

Because at One NZ, we don’t just connect people - we grow careers and empower futures, all while helping build a better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand.

He aha ai tātou – Why us?

At One NZ, we’re on a mission to shape a better-connected Aotearoa by delivering simpler and smarter products and services that truly make a difference to our customers. We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger.

As a valued member of our Retail teams, you’re not just part of the journey - you’re the face and voice of it. Every interaction helps build trust, creates connection, and makes a real difference to our customers.

Whether you’re just starting out or looking for a fresh opportunity, here’s your chance to make a real impact. Grow your skills, be part of a team that celebrates care and community and help us bring connection to life for customers across Aotearoa.