Job Description

ASSISTANT SPA MANAGER

Luxury Hotel • Boston, Massachusetts • USD $76,000 - $82,000 per year

ABOUT THE ROLE

We are looking for an Assistant Spa Manager for a Forbes luxury hotel in Boston, Massachusetts. This is a support leadership role overseeing the day-to-day spa and wellness operation alongside the Spa Manager and Director of Spa and Wellness. The ideal candidate brings a genuine passion for wellness, a commitment to luxury guest experiences, and the leadership skills to develop a motivated, high-performing spa team.

WHAT YOU'LL DO

• Oversee daily spa operations across all areas, including front desk, treatment rooms, wellness and fitness facilities, locker rooms, relaxation lounge, and retail
• Monitor equipment functionality and cleanliness, coordinating with housekeeping and engineering to address issues promptly
• Manage administrative duties including requisitions, purchase orders, inventory control, and cost-effective use of spa products
• Interview, train, and supervise spa employees, fostering a positive and motivated work environment
• Conduct performance evaluations, provide constructive feedback, and develop team members professionally
• Ensure exceptional guest experiences by upholding luxury service standards and responding promptly to feedback
• Coordinate group bookings and conduct spa tours for VIPs and meeting planners
• Manage retail operations including purchase orders, inventory, and product selection aligned with guest preferences
• Analyze retail sales trends and identify opportunities to grow revenue
• Assist in forecasting, budgeting, and tracking labour and expenses to maintain financial efficiency
• Support the planning and execution of spa promotions, events, and local partnerships
• Promote safety awareness and maintain a safe, hazard-free environment for guests and staff

WHAT YOU BRING

• 2 to 4 years of supervisory or management experience in a spa, wellness club, or luxury hotel environment
• A genuine passion for the health and wellness industry with strong knowledge of current trends, products, and technology
• Commitment to luxury guest experiences and a drive to continuously elevate the guest journey
• Proven ability to motivate, inspire, and develop a spa team
• Exceptional organizational skills with the ability to prioritize in a fast-paced, dynamic environment
• Creative, proactive, and solutions-focused approach
• Proficient in hotel and spa software systems
• Superior communication skills in English; additional languages are a strong asset
• Forbes experience is a strong advantage
• Degree in hospitality management, wellness, or a related field preferred; equivalent experience considered

WHAT'S OFFERED

• USD $76,000 - $82,000 per year
• Comprehensive benefits package
• Learning, development, and career growth opportunities
• Discounted stays at partner luxury hotel properties worldwide