Job Description

This description documents the general nature and level of work. As business needs change, so will the elements of this job, requiring the incumbent to be adaptable and to perform other duties as required.

SUMMARY:

The Assistant Spa Manager assists in the overall operation of the spa, spa attendants, and front desk activities to ensure smooth functioning of Spa operations and overall quality control. Supports the Spa Manager in any, and all, functions and activities that may be required for the successful operation of the department.

This position requires 45-50 hours per week commitment. Assistant Manager works closely with all Supervisors and Attendants and other department staff to attain all department goals.

The incumbent is responsible for modeling and acting in accordance with Ojo Caliente Holdings, Inc. (OCHI) Core Values: Accountability, Diversity, Excellence, Gratitude, Happiness, Integrity, Mindfulness, Respect, and Teamwork.

ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES:

1. Assist in the functionality and operations of the Spa under the direction and in the absence of the Spa Manager.
2. Communicate effectively in a timely manner with staff and management regarding the daily operations and issues that arise.
3. Assist the Spa Manager with spa activities, special projects, oversight of Supervisors and Attendants, and anything that will further the effectiveness of the department.
4. Assist in the hiring, training, and supervising of spa staff, including orientation, training and scheduling staff using Paylocity, performance reviews and PIFs, and resolving basic employee relations issues.
5. Promptly answer phones (issued Ojo cell phones and desktop phones) and provide accurate spa and related resort information as needed. Timely retrieve and reply to all VMs and text messages.
6. Oversee the daily operation of linen and laundry services and stocking to assure that the spa has enough inventory to operate efficiently.
7. Greet guests with a sincere welcome and explain spa services, as needed. Train staff to do the same.
8. Have a comprehensive knowledge of all spa services and the products used for each treatment.
9. Tour guests through the spa facilities, expertly escort guests to their lockers and/or private pools in an unhurried, relaxed, and thorough manner.
10. Promote service specials and all spa facility amenities.
11. Communicate with Spa Manager regarding any guest requests or problems in a timely manner.
12. Handle daily paperwork as directed.
13. Oversee the upkeep and operations of the Spa reception and Lounge Areas. Be able to delegate and oversee Spa Attendants in this process, always acting as a team player.
14. Oversee all spa operating supplies by using an inventory and reorder system so they never run low.
15. Utilize downtime effectively by reviewing and following department checklists and training manuals.
16. Perform Spa Attendant and Supervisor duties as needed if understaffed and as needed.
17. Understand first aid/emergency procedures and be able to direct guests accordingly.
18. Incorporate the resort’s culture of service excellence, mission and core values into all aspects of job performance as well as nurturing these values with staff.
19. Perform a facility walk at the start of the workday and end of the workday to ensure that the spa is exceptionally clean, neat, restocked, well-maintained, and safe.
20. Submit and follow-up on maintenance work orders in a timely manner.
21. Oversee all inventory, stocking, reordering, and dispensing of products and supplies used in spa treatments.
22. Meet with Spa Manager daily to strategize on a plan for special projects, staffing needs, and operational issues.
23. Support and deliver consistent messaging and expectations to all staff based upon department, upper management, and resort decisions and policies.
24. Develop positive relationships with staff by understanding and addressing individual motivation, needs, and concerns.
25. Nurture respectful, collaborative relationships with other department managers and staff.
26. Create, update, and modify department SOPs as needed.

Requirements

QUALIFICATIONS:

1. Minimum of three (3) years of spa or hospitality management experience.
2. CPR/AED certification Required (or willing to obtain upon hire)
3. High school diploma (or equivalent.) Associates degree a plus.
4. Computer and technology proficient in spa information systems, MS Outlook, Excel, and Word.
5. Reliability and punctuality are critical.
6. Ability to work under pressure with a high level of patience.
7. Ability to work on your feet for eight hours or more a day.
8. Ability to work evenings, weekends, weekdays, and holiday required. Flexibility in schedule based on staffing needs is required.
9. Ability to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 40+ lbs. and less is required.
10. The position requires manual dexterity; auditory and visual skills; the ability to create written and oral instructions and procedures using correct English grammar and punctuation; and the ability to speak and communicate quietly yet clearly
11. Ability to work a flexible schedule including days, nights, weekends, and holidays.
12. This role requires the ability to perform tasks requiring manual dexterity, auditory focus, and visual attention.

This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management

Due to the natural environment at Ojo Spa Resorts, all staff must be comfortable outdoors performing physical activities, and be able to navigate uneven ground, diverse terrain, multiple stairs, and be prepared to work in unpredictable weather conditions.