• Create a welcoming, positive experience for every guest who walks through our doors
• Answer phones, schedule appointments, and assist guests with questions
• Educate guests on memberships, services, enhancements, and retail products
• Help drive membership and spa package sales
• Support and motivate the front desk team to reach individual and spa goals
• Assist with daily spa operations, scheduling, inventory, payroll, and reporting
• Help maintain an organized, professional, and upbeat spa environment
• Assist with guest concerns and find solutions that leave our clients feeling valued
• Partner with the Spa Manager to coach, develop, and hold team members accountable
• Help ensure our Massage Therapists and Estheticians have the support they need to provide an exceptional experience
  
  

• Previous leadership, retail, hospitality, or sales experience
• A strong sales mindset and comfort talking with guests about memberships and services
• A naturally friendly and enthusiastic personality
• Strong communication and customer-service skills
• The ability to coach and encourage others while also taking direction
• Excellent organization and time-management skills
• Confidence handling multiple priorities in a busy environment
• Basic computer skills; experience with spa or appointment-booking software is a plus
• An interest in massage, skincare, health, and wellness
• Availability to work a flexible schedule including days, evenings, weekends, and some holidays
  
  

• Medical, Dental & Vision Insurance
• 401(k)
• Supplemental Insurance
• Paid Vacation
• Flexible Scheduling
• Employee Discounts on Services & Products
• Employee Rewards Program
• Employee Referral Bonuses
• Opportunities to grow within an established spa organization
• A team environment where great performance and great attitudes are recognized

At Hand and Stone, Opportunity Knocks.
Over 450 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.