Job Description

Responsive recruiter Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Training & development
• Wellness resources

Assistant Spa Manager (Membership Sales Leader) – Sunrise - Sawgrass, FL
Full-Time | Growth Track to Spa Director | Bilingual Preferred | Evenings and Weekends Required

We’re hiring a membership-sales leader who can coach a front desk team, drive conversion, and keep the schedule full. If you have experience selling a membership model (spa, fitness, studio, wellness, med spa) and you enjoy leading a team to hit goals, you’ll thrive here.

Compensation

• $18–$22/hour
• Monthly KPI bonus: $500–$1,500/month (paid monthly)
• Typical total earnings: $43,000–$64,000/year
• PTO, employee discounts, contests, complimentary massage/facial monthly

Schedule Requirement

This is a leadership role and requires being present during peak business hours.
Evenings, weekends, and holidays are required.

What You’ll Own

Membership Conversion + Sales Coaching

• Coach daily membership conversion and help the team improve week over week
• Train objection-handling and closing skills
• Drive upgrades and retail habits that lift average ticket

Fill the Books

• Execute daily booking activity: calls, texts, follow-ups, reschedules, confirmations
• Reduce cancellations and improve show rates through consistent follow-up
• Maximize provider utilization and protect schedule flow

Guest Experience + Operations

• Maintain standards: opening/closing, cleanliness, cash handling, protocols
• Resolve guest concerns quickly, calmly, and professionally
• Run quick daily huddles and weekly coaching check-ins

Bonus KPIs

Membership conversion, appointments booked/utilization, average ticket, guest experience

Requirements

• 2+ years in a membership-based sales environment (spa, fitness, studio, wellness, med spa, etc.)
• Experience coaching a team to hit sales goals
• Organized, dependable, and comfortable with KPIs and booking/POS systems
• Bilingual English/Spanish preferred

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Compensation: $18.00 - $22.00 per hour

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.