Job Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

We are seeking a friendly and professional Assistant Spa Manager to join our team at our luxurious spa resort in Ko Pha-ngan, Thailand. As an Assistant Spa Manager, you will play a crucial role in ensuring the smooth operation of our spa facilities, delivering exceptional customer experiences, and supporting the overall management of our wellness center.

• Assist the Spa Manager in overseeing daily spa operations and staff management
• Provide exceptional customer service and address guest inquiries and concerns promptly
• Schedule and coordinate spa treatments, ensuring efficient use of resources and staff time
• Train and mentor spa staff to maintain high standards of service and professionalism
• Manage inventory of spa products and equipment, placing orders as needed
• Assist in developing and implementing new spa treatments and wellness programs
• Monitor and maintain cleanliness and safety standards throughout the spa facilities
• Collaborate with other departments to create seamless guest experiences
• Support the Spa Manager in financial management, including budgeting and revenue tracking
• Handle administrative tasks such as record-keeping and report generation
• Stay updated on industry trends and incorporate innovative practices into spa operations

Qualifications

• Proven experience (2-3 years minimum) in spa management or a related field
• Strong leadership and management skills with a collaborative and supportive approach
• Excellent customer service skills and a genuine passion for guest satisfaction
• Proficiency in spa management software and scheduling systems
• Solid understanding of spa operations, treatments, and wellness industry trends
• Financial management and budgeting skills
• Inventory management experience
• Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)
• Spa management certification (preferred)
• Fluency in English and Thai
• Excellent problem-solving and conflict resolution abilities
• Strong organizational skills and attention to detail
• Ability to work flexible hours, including weekends and holidays
• Physical stamina to be on feet for extended periods
• Empathetic and supportive attitude towards both guests and staff
• Adaptability and efficiency in a fast-paced environment