Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Under the Director of Table Games the incumbent is responsible for overall management of all casino table games for a particular shift. Reviews game spread & staffing levels and recommends changes to the Director Table Games and Vice President of Gaming Operations. Ensures compliance with all Seminole Gaming’s Compliance and Regulations. Responsible for the distribution and administering of performance appraisals, commendations, constructive letters and discipline to all reporting levels of table games department employees. Reviews the internal security of all table games and maintains surveillance of all activities that could affect the efficiency, effectiveness, as well as, the integrity of the casino operation. Responsible for satisfactorily handling all customer disputes and complaints while at the same time encompassing regulations as well as Seminole Gaming’s management philosophies.

SERVICE INITIATIVE:

• Treat Guests with a sense of caring and individuality while effectively identifying their specific needs
• Inform Supervisor of Guest needs which may require special accommodations
• Show special recognition of frequent Guests
• Maintain a safe, clean and comfortable environment for Guests at all times
• Consistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return
• Present a neat, clean and well-groomed appearance at all times
• Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests
• Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/Guest satisfaction, while maintaining financial responsibility
• Promote positive public relations and create an enjoyable atmosphere for all
• Inspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situations
• Maintain a professional and positive relationship with vendors, Guests and co-workers
• Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance
• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns
• Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Offering the highest possible level of Customer Service resulting in a maximum level of player enjoyment and return play.
• Attaining maximum product revenue by means of communicating to the Shift Manager, Director Table Games and Vice President of Gaming Operations with reference to proper product mixture, positioning, pricing, as well as, the evaluation of new product.
• Staffing of all Pit Managers and Floor Supervisors. Constant evaluation of current business conditions, special events, and weather, with respect to amount of current staffing levels as to maintain proper gaming levels at any certain point.
• Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
• Maintaining talent performance levels by way of positive means or progressive discipline.
• Responsible for handling all casino guests’ needs, complaints and disputes related to table games and hotel areas in a timely & professional manner.
• Responsible for distribution of cards to gaming pits.
• Responsible for visually inspecting all casino equipment.
• Responsible for facility inspection and contacting appropriate departments to handle deficient situations.
• Responsible for the distribution of all company and departmental communication.
• Responsible for the authoring and distribution of casino win/loss reports.
• Works diligently to support the Seminole Gaming’s culture and team philosophy throughout the property.
• Acts as a role model to all employees and always presents oneself as a credit to Seminole Gaming and encourages others to do the same.
• Promotes positive public relations and creates an enjoyable atmosphere for all customers.
• Amicably resolves customer related problems in a fast paced environment.
• Ensures the protection of customers’ rewards and credit lines.
• Comply with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.
• Complies with all regulatory requirements.
• Maintains confidentiality of all Seminole Gaming’s trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• Creates and ensures a fun-filled, entertaining and exciting environment.

QUALIFICATIONS:

• Ten to fifteen years table games experience with a minimum of seven years at manager level or above at a major casino with a minimum number of 50 tables.
• Must have experience with high action gaming.
• Must have dealing & supervisory experience of all games and be knowledgeable of all casino games rules, procedures and regulations.
• Required exposure to casino related environmental factors, including but not limited to, second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.
• Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas.
• Ability to read and understand all Seminole Tribe of Florida policies and procedures and ability to complete standard Seminole Tribe of Florida forms and reports are required. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

WORK ENVIRONMENT:

• May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

Closing:

The Company gives preference in all of itsemployment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check

• Criminal Background Check

ACKNOWLEDGMENT:

This job description describes the essential functions and basic skills and knowledge required for a team member to successfully perform the position, and the team member hereby certifies that the team member is capable of performing the essential functions listed here, with or without accommodation. Seminole Casino Coconut Creek (the Company) reserves the right to modify any part of this job description at any time based on business demands. The team member understands and acknowledges that all team members of the Company are employed on an at-will basis, meaning that either the team member or the Company may terminate the work relationship at any time, for any reason, and without notice. The team member further understands and acknowledges that this job description does not constitute an employment contract, nor does it guarantee the team member any future employment with the Company. Only the Vice President & General Manager has the authority to enter into any employment contract or other written employment agreement with a team member.

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.