Job Description

Introduction
Jim Pattison Volvo Cars North Vancouver has a new opportunity for an Assistant Service Manager to support our Fixed Operations team! As an integral part of our team, you will have the opportunity to showcase your leadership skills, drive operational excellence, and ensure top-notch customer satisfaction.
This role is ideal for an experienced dealership professional who understands the operational flow between Service Advisors and Technicians and is motivated by improving efficiency, customer satisfaction, and departmental performance.
Schedule: This is a full-time, permanent role of 40 hours per week.
Pay Range: $90,000 - $105,000 per annum, depending on experience.

This role reports to the Fixed Operations Manager of the dealership.
About Us
A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.
Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm
A day in the Life
The Assistant Service Manager plays a key leadership role in overseeing daily service department workflow, supporting advisor-technician coordination, monitoring warranty administration, and driving operational performance metrics including:
• Shop efficiency and productivity
• CSI performance (above national benchmarks)
• Warranty receivables within 90 days
• Repair Order (RO) management and carryover control
• Technician certification and training compliance
This role operates at the intersection of people leadership, operational accountability, and manufacturer standards.
Key Responsibilities:
• Oversee daily workflow between Service Advisors and Technicians, ensuring shop efficiency, productivity, and smooth service operations.
• Manage repair orders, carryovers, and internal work orders while resolving customer or operational issues.
• Submit and monitor warranty claims, review aged receivables, and maintain accurate timekeeping and performance reporting.
• Liaise with manufacturer partners (e.g., Volvo Canada) on escalated cases and ensure technician/advisor training and certification compliance.
• Maintain safety standards, WHMIS requirements, and provincial inspection compliance, while supporting shop equipment readiness.
• Lead and support a team of 10–12 employees, participating in hiring, coaching, and performance management, fostering a collaborative and solutions-focused work environment.
What We re Looking For
Required:
• Minimum 2 years of dealership service management or assistant management experience
• Prior experience in an automotive dealership
• Strong working knowledge of CDK
• Demonstrated experience managing warranty processes and service reporting
• Strong written and verbal communication skills
Preferred:
• Experience with Volvo systems and procedures
• Experience with X-Time and manufacturer portals
• Proven record of improving shop efficiency and CSI metrics
• Experience supervising 6+ employees in a service environment
What We Offer
• Competitive compensation package including salary, commission, and performance bonuses, with an earning range of $90,000 – $105,000.
• Unlimited avenues for professional growth and development within our expansive organization.
• Access to manufacturer and in-house training programs, to keep your skills sharp and current with brand standards.
• Exclusive discount offers available to our valued team members.
• Enjoy our recognition and rewards program designed to celebrate your achievements.
• Comprehensive benefits package aimed at promoting optimal employee health and wellness.
• Join an exceptional team of colleagues in a supportive and vibrant work environment.
How to Apply
If this sounds like a great fit, please apply with your resume today!
Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/
This role requires the successful candidate to provide a satisfactory Driver’s Abstract from ICBC, as well as consent to a background and credit check.
We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.
We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applications from all qualified individuals, including those from diverse backgrounds, and will provide accommodations throughout the recruitment process in accordance with applicable laws.