Job Description

ASSISTANT SERVICE MANAGER

Seize Your Career Opportunity at Kairoi Residential

At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word “Kairoi” (pronounced Ki-roy) represents moments in time when opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen.

What a Typical Day Could Look Like

As an Assistant Service Manager, you'll be an integral part of our maintenance dream team, working alongside the Service Manager to ensure our community is always in tip-top shape by providing support and guidance to the service team while ensuring the seamless operation and meticulous upkeep of our community. You'll be a master of all trades, a mentor to our Service Technicians, and a champion of resident satisfaction by responding to resident service requests with urgency and a smile, demonstrating your commitment to exceptional customer service.

• You are the Repair Pro!
• Diagnose and troubleshoot complex maintenance issues, devising and implementing swift, effective solutions that showcase your technical expertise!
• Perform repairs and replacements with meticulous attention to detail, ensuring every job is done right the first time!

You are the Team Mentor!

• Share your knowledge and passion for the trade as you assist in training, mentoring, and supervising Service Technicians!
• Oversee work assignments to ensure tasks are completed efficiently and to the highest standards!

You are a Service Specialist!

• Swiftly respond to resident service requests to demonstrate your commitment to exceptional customer service and build strong relationships!
• Contribute to the appeal of the community by maintaining the grounds, common areas, and amenities to ensure they are always clean and inviting!

The Kairoi Perks Package - All for YOUR Benefit!

• Competitive Compensation. Compensation is based on experience and community. Incentive compensation opportunities are available and are performance based.
• Health & Wellness Benefits. Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
• Retirement Planning. We offer a 401k program with a company match.
• Paid Leave. Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program.
• Discounts. Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
• Training. We want to help you grow! Be prepared to attend and participate in training as required.

Requirements

Key Skills and Abilities Needed to Succeed in This Role:

• A minimum of 4-5 years of experience in apartment home repair, including advanced knowledge of plumbing, electrical, HVAC, carpentry, and appliance repair.
• Proven experience in leading and mentoring a team of maintenance professionals.
• Bilingual (Spanish/English) is preferred.
• EPA and HVAC certifications are required.
• In-depth knowledge of OSHA safety rules and regulations.
• Excellent customer service and a positive resident experience focused mentality.
• Ability to work a flexible schedule, including on-call for emergencies.
• Valid driver's license with no major infractions in the last 12 months.

Opportunities at Kairoi are Equally Seized

Kairoi is an equal opportunity employer, and we strongly encourage applications from everyone regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We provide an accessible candidate experience, but please let us know if you need any additional accommodations or adjustments throughout the interview process.

Please note that employment with Kairoi is contingent upon successful completion of a background check and drug screening, as well as your possession of a valid driver’s license with no major infractions in the last 12 months. The multifamily industry is ever-changing and there could be other duties required as needed and assigned.