Job Description

Responsibilities:

• Oversee service centre operations by leading and motivating the aftersales team to achieve business goals and KPIs in compliance with corporate and principal guidelines.
• Drive Performance and Customer Satisfaction
• Define and achieve targets for throughput, service turnover, profitability, retention, and customer satisfaction by implementing effective measures, processes, and close performance monitoring.
• Plan, organize, and maximize workshop efficiency, productivity, and staff utilization while maintaining high-quality service and repair standards in line with brand principal requirements. Conduct workshop time analysis at least weekly.
• Maintain Safety and Housekeeping Standards
• Provide proactive support for escalated customer enquiries, feedback, or complaints by engaging directly with customers and coordinating with customer relations and other departments to deliver exceptional service recovery.
• Oversee all purchases related to service centre requirements in compliance with corporate policies and brand principal guidelines, while consistently monitoring and analyzing costs and spending.
• Plan and implement personnel requirements for aftersales, and establish development plans through periodic reviews to ensure continuous improvement in work attitude and performance.

Requirements:

• Diploma or Degree in Mechanical or Engineering-related discipline with at least 5 years of supervisory experience.
• Professional experience in the service division of an automotive dealership.
• Strong leadership capabilities with excellent analytical skills.
• Working Hours: Monday - Friday : 8.30am 6.00pm. 1 duty manager role on a Saturday (Rotation). 

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word/pdf format to ashley@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel 6950 9753

EA Registration Number: R1111375

EA licence number 02C4944

EA Personnel: Lee Hui En Ashley