Job Description

Level: Management
Job Location: Tampa, FL - Tampa, FL 33619
Position Type: Full TimeEducation
Level: 2 Year DegreeFlorida Kenworth is looking for a talented individual to take on the Assistant Service Manager position. This position is ideal for those who enjoy working in a busy, professional environment. Excellent benefits offered. This is a great opportunity to join a progressive work environment and a growing dealer group.
Responsibilities:
- Assists Service Manager in daily and overall operation of the service department
Primary Duties:
- Receives and addresses client concerns/issues through incoming phone calls and other means.
- Diagnoses client problems, recommends corrective services and sells additional services over the phone as well as face to face when appropriate
- Provides leadership and supervision to the service department team
- Provides feedback for technician reviews, bonuses, and disciplinary actions
- Reviews all closed repair orders for timeliness, completeness, accuracy, and quality
- Updates all repair order estimates on a daily bases
- Assists with technicians' daily work schedules by ensuring parts are available and pulled for that day’s jobs
- Maintains shop tools, equipment, and vehicle maintenance
- Professionally handles overflow phone calls, as needed
- Manages the service department when the Service Manager is not available
- Effectively educates and trains all service department team members on an ongoing basis to ensure continued development of skill sets
- Performs daily reconciliation of all technician time cards
- Process expenses as provided by the Service technicians into the system
- Perform all other duties as requested, directed or assigned by management

Qualifications
- Associate's degree (AA) in a technical field; Bachelor’s is preferred; or comparable work experience
- 3-5 years of heavy duty service or related experience with supervisory experience preferred
- Ability to demonstrate or display extensive product knowledge to customer and staff
- Supervisory skills to include the ability to coach, train and motivate subordinates to reach established department goals
- Must be highly organized, detail -oriented and results-driven
- Ability to prioritize and handle numerous tasks simultaneously
- Ability to work well under pressure while assisting a wide variety of customers (both internal and external) while fostering relationships with key industry contacts
- Effective written and oral communication skills
- Ability to handle upset customers in a professional manner
- Ability to maintain or obtain a valid Commercial Driver's License (CDL)
- Ability to sit, stand, bend, kneel, stoop and lift/move up to 75 lbs. on a regular basis
- Ability to work in a dealership environment to include 8 - 12 hour days with frequent exposure to weather elements