Assistant Service Manager
Job Responsibilities:
•Supervise a team of Customer Service Agents, ensuring KPIs and service levels are consistently met.
•Handle and resolve escalated customer cases requiring managerial oversight.
•Conduct performance reviews, provide coaching, and support employee development.
•Monitor daily workflows and allocate resources effectively to meet service demands.
•Support and implement continuous improvement initiatives to enhance customer satisfaction.
•Collaborate cross-functionally with logistics, operations, and sales teams to address complex issues.
•Track team performance metrics and prepare reports for senior management review.
Minimum required Education:
Bachelor's Degree in Business Administration or equivalent, or Vocational Education
Minimum required Experience:
Minimum 1 year of experience with Bachelor's OR minimum 4 years of experience with Vocational Education in Customer Service, Customer Success, Customer Support, preferably in the Healthcare Industry or equivalent.
Over the past decade we have transformed into a focused leader in health technology.
At Philips, our purpose is to improve people’s health and well-being through meaningful innovation. We aim to improve 2.5 billion lives per year by 2030, including 400 million in underserved communities.
We see healthcare as a connected whole. Helping people to live healthily and prevent disease. Giving clinicians the tools they need to make a precision diagnosis and deliver personalized treatment. Aiding the patient's recovery at home in the community. All supported by a seamless flow of data.
As a technology company, we – and our brand licensees – innovate for people with one consistent belief: there’s always a way to make life better.
Visit our website: http://www.philips.com/
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