Job Description

The role of an Assistant Security Manager is to be a proactive, responsible, and trustworthy leader who takes ownership of Safety and Security at all times. The focus is on protecting team members, guests, assets, and the business by managing risks effectively and responding to challenges with confidence and sound judgment. It also requires an open mind, innovative thinking, and the ability to adapt to change while understanding the bigger picture. At the same time, the role supports the financial and operational success of the business by maintaining stakeholder confidence, protecting the brand, and ensuring that safety and security remain a positive part of the overall business strategy.

As the Assistant Security Manager, you will be responsible for performing the following tasks to the highest standards:

Planning Activities

• Review schedules and annual holidays to ensure the smooth running of the department and ensuring that resources are in place as per the demands of the business.
• Assist the hotel in complying the Fire Safety Regulations and internal policies.
• Assist the hotel to comply with the Health and Safety Regulations and internal policies.
• To ensure a minimum of 3 tours of the building and carried out per 24 hours for the purpose of Hotel Security, fire prevention and safe means of escape.
• In alignment with the Safety & Security Manager liaise with Departmental Heads to ensure hotel team members are aware of their responsibilities in relation to security. Provide appropriate assistance and advice which on occasions may include training where necessary at team members induction.
• Assist in planning, delivery and facilitation of regular team members awareness training.
• Assist in the monitoring of Safety and Security related programs for overall hotel including lost and found process, auditing of issuance of hotel keys, First Aid and Fire Safety training, Manager on Duty schedules, evacuation drills, etc.
• Thorough knowledge of the layout of the building, function rooms, and relevant knowledge of the city, surrounding area and events.

Organizing Activities

• Assist in organizing, deploying and supervising all allocated resources in such a way as to secure optimal performance and achievement of operational targets.
• Assist in the supervision and motivation of all assigned team members.
• Liaise with the Safety & Security Manager and Hotek Manager daily to ascertain what is happening in hotel and locally.
• Complete reports by recording observations, information, occurrences, and surveillance activities, interviewing witnesses, obtaining signatures and retaining relevant evidence.
• Plan and schedule the day-to-day activities of the security personnel to manage all hotel areas to ensure they are adequately secured at all appropriate times.
• Plan, co-ordinate and implement Health and Safety Policies within the department in liaison with the Hotel's Safety & Security Manager / Health and Safety Manager.
• Ensure hotel complies with Hilton's Security Manual and assist on the plan to ensure maximum implementation of all policies.
• Assist in conducting quarterly internal security audits to ensure compliance with Hilton's Global Security Manual.
• Assist in the preparation of quarterly security reports to identify security trends and monitor the successfulness of the department.
• Assist in the recruitment and review of security officers to maintain order throughout the hotel. Assist in training new team members according to all corporate specifications including documentation.
• Assist in assigning duties and schedules for team members, balancing needs of hotel and productivity standards. Assist in monitoring team members activity, coach and develop for performance.
• Assist in the management and security for events within Hotel or external threats to the Hotel, maintaining the organization's stability and reputation by managing risk and complying with legal requirements.

Directing Activities

• Assist in the co-ordination of additional security personnel for conference and event functions.
• Assist and organize the systematic patrolling of all boundary areas, bedrooms, offices, storage areas, public areas and function rooms.
• Assist investigations and report upon any thefts within the hotel using your discretion in connection with any of these matters that you deem should be reported to the police.
• Assists in the direction and co-ordination of all security personnel, engaged in the implementation of safety and security procedures for the department and provide any possible assistance and advice to other departments in relation to security.
• Assist in hotel locker and personnel searches/inspections in line with internal policies.
• Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Undertake the above duties in such a way as to protect and enhance the reputation and public profile of Hilton.

Controlling Activities

• Report any suspicious activity, thefts or criminal activity to the Safety & Security Manager or Hotel Manager.
• Assist in the preparation of incident reports, inter departmental memorandums, training plans and ensure all allegations are property followed up.
• Assist in monitoring performance of security personnel, check records of security department to determine need for action of follow up work; maintain standard of departmental performance.
• Be fully conversant of national and company anti-terrorist strategies and convey to all employees via appropriate training.
• Be fully conversant with hotel Fire and Emergency procedures.
• Assist in the management of key control within all departments.
• In the Safety & Security Manager absence take ownership and responsibility for all aspects of Safety and Security within the Hotel.
• Ensure interactions and behavior are ethical, non-bias and proportionate and upholds the missions and values of Hilton hotels.
• Ability to write and communicate effectively with other Team Members.

Specific Job Knowledge, Skill, Ability and Behavior Requirements

The individual must possess the following knowledge, skills, abilities and behaviors and be able to perform the essential functions of the job, with or without reasonable accommodation.

Leadership

The ability to envision possibilities, contribute to high performing teams, and inspire passion. The willingness to take calculated risks, assume responsibility, and enhance quality and service.

Demonstrated through:

• Acting as a role model for the team and leading by example.
• Effectively communicating and updating the team with objectives and priorities.
• Taking ownership and accountability for your actions and that of the team.
• Setting and clarifying individual and team expectations.
• Providing a motivating environment for your team and recognizing and rewarding individuals as appropriate.
• Ensuring that team members are fully briefed pre and post shift and are 'turned in' on the 'tone' of service delivery for each shift period.
• Providing structure feedback to the team.
• Creating a positive environment where new ideas are embraced.
• Preparing and agreeing to work towards department and personal objectives.

Customer Focus

The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

Demonstrated through:

• Consistent delivery of relevant hotel service and product propositions - brand, regional or local in origin.
• Anticipating the needs of the guests(s) and taking experience enhancement action before arrival.
• Committing energy and focus in ensuring that all team members have the necessary skills and behaviors to deliver great experiences and optimal customer spend.
• Being aware of the cultural and social differences across end user groups - planning and executing accordingly and building team awareness.
• Executing shift in line with agreed process to ensure following shift can start work 'on the front foot'.
• Clearly communicating inter-departmental guest requests and checking understanding with servicing department.
• Delivery of high levels of Honors guest satisfaction, repeat guest intent and problem resolution.
• Dealing with effectively with underlying issues that impact the experiences and loyalty of guests.
• Encouraging feedback at all times to inform product development and team learning.
• Recognizing and rewarding excellence in customer service.

Living The Values

The ability to inspire day-to-day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton.

Demonstrated through:

• Having a confident approach to your work.
• Have full integrity.
• Demonstrating passion and pride in your everyday work.
• Actively using training products provided.
• Being a team player in everything you do.
• Being the owner of your actions and decisions.
• Being open and honest at all times.
• Proactively leading the team and communication priorities to the team.
• Communicating openly with team members, supervisors and managers in all departments.

Collaboration

The ability to work inter-dependently with others, within or across groups, functions, brands, and geographies to improve effectiveness. The willingness to put the interests of the enterprise above your own and seek win-win solutions.

Demonstrated through:

• Developing effective working relationships with colleagues at all levels and in all departments in the hotel.
• Being a team player in everything you do.
• Communicationg openly with managers in other departments.
• Optimizing the use of available tools, systems and resources provided by Brand or Management company.
• Respecting the view of others.
• Focusing on the cause, rather than the symptom of problems.
• Asking for help when you need it.

Judgement

The ability to process information effectively. The willingness to use facts and data to make sound decisions, and to learn from experience.

Demonstrated through:

• Approaching all situations with an unbiased and open mind.
• Actively resolving all team members grievances and issues in a timely and professional manner.
• Taking calculated risks.

Result Focus

The ability to deliver results and solutions and keep the focus on driving customer value. The willingness to assume personal ownership and accountability.

Demonstrated through:

• Priortizing time and energy into the shift issues that add value to the customer experience or profitability of the business (or both).
• The building of strong relationships with speacialist support, team members and regular guests.
• Of own and others' initiatives to drive both revenue and guest loyalty or enhancement of security experience.
• A commitment to learn from business and personal performance reviews - to keep learning and looking for improvement.

An Assistant Safety & Security Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• College graduate or equivalent.
• At least 5 years of experience in security and fire control fields.
• More than 5 years of working experience in management.
• Certified Fire Safety Administrator and Chief Security issues by National Vocational Qualification Certification.
• Proficient with safety measure in accordance with national law and regulations as well as local rules and regulations of the city.
• Knowledgeable of hotel security management and etiquette.
• Able to deal with emergency cases and incidents.
• Able to maintain good relationships with public security organizations as well as departments in the hotel.
• Proficient in verbal and written communications.
• Able to prepare business documents.
• Capable of training team members.
• Literacy in English to meet business needs and preferred.