Job Description

Nestled on the Gulf of Thailand’s captivating coastline, SO Sofitel Hua Hin stands as Hua Hin’s most distinctive 5-star hotel in Cha-Am, north to Hua Hin, just a short 2.5-hour drive from Bangkok, this luxury beachfront resort offers chic design with 100 rooms and 8 villas, including private pool villas.

A luxury private beachfront experience in Hua Hin defines the experience, with soft sand underfoot, tranquil shoreline walks, and the calming sound of waves creating a sense of effortless escape. Playful artwork, contemporary architecture, exclusive accommodations, exceptional dining, and a curated selection of activities complete a refined seaside destination for couples and families.

Primary Responsibilities

• Supervise, instruct and coordinate the activities of Security Associates to maintain a safe and secure resort environment for guests and staff.
• Monitor and arrange shift activities according to schedule requirements and team availability, ensuring optimal coverage across all resort areas.
• Ensure all personnel are present and have assumed their duties. Continuously monitor and oversee security operations throughout the resort property.
• Maintain thorough familiarity with the entire resort property, including guest areas, back-of-house operations, amenities, and functions likely to require security attention.
• Serve as a principal source of information on security and parking procedures, providing guidance to both staff and guests as needed.
• Ensure compliance with established security rules, regulations, and resort policies.
• Communicate any matters affecting guest safety, resort interests, or operational security to Management immediately.

Guest Experience & People Management

• Provide effective support to the security team to enable them to deliver professional and courteous service while maintaining resort security standards.
• Respond to guest and staff inquiries by resolving security-related issues in a timely and efficient manner to ensure satisfaction and safety.
• Ensure that the team is trained on all safety provisions, emergency procedures, and guest interaction protocols.
• Motivate and develop the team to ensure smooth functioning of the security department, promote teamwork, and uphold resort hospitality standards.

Operational Management

• Keep the Safety & Security Manager informed of any noteworthy incidents, guest concerns, conditions, disciplinary matters, or information relevant to security department performance.
• Oversee the work of all security personnel and ensure that all resort areas, including guest zones and amenities, are being properly patrolled and monitored.
• Frequently check fire and security systems for proper operation. Troubleshoot security systems and retrieve necessary information as required.
• Operate and monitor control panels, alarms, CCTV systems, and related security equipment throughout the resort.
• Identify and report operational problems, initiate corrective action, and assist with diagnosis and resolution of security-related issues.
• Inspect various security posts and guest-facing areas to ensure compliance and readiness.
• Conduct security screening of employees as required for resort security purposes, ensuring all procedures are conducted with professionalism and respect (male employees screened by male security personnel; female employees screened by female security personnel only).
• Patrol assigned resort areas and check for suspicious occurrences. Enforce parking regulations and security protocols while maintaining a welcoming environment for guests.
• Provide work guidance, instruction, and orientation to Security Associates on resort-specific security procedures and guest service expectations.

Qualifications

Knowledge and Experience

• Minimum education requirement: Bachelor’s degree or diploma
• Certificates in National Skills Recognition System, CPR, First Aid Management and Basic Fire Fighting will be advantageous
• Minimum 2 - 3 years of relevant experience in a similar capacity
• Good reading, writing and oral proficiency in English language
• No criminal record

Competencies

• Good communication skills
• Must be able to maintain confidentiality at all times
• Honest with a high level of integrity
• Ability to remain calm and react fast to situations
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times