Key Responsibilities:
Conversion Workflow Optimization: Establish and optimize pre-sales SOPs across all channels to boost inquiry-to-order conversion rates through standardized scripts.
Team Training & Performance Management: Responsible for recruitment, scheduling, and vocational training; develop a scientific KPI framework focused on response speed, conversion rates, and customer satisfaction.
Product Knowledge Base Maintenance: Regularly update the brand’s product knowledge base and FAQ; refine selling points and objection-handling techniques to ensure the team reflects the brand’s professional tone.
Customer Insight & Feedback: Analyze recurring pre-sales inquiries and generate regular reports to provide actionable insights for product R&D, livestream content optimization, and marketing adjustments.
Agency Management: Manage external customer service providers (if applicable) by monitoring service quality, aligning goals, and conducting compliance audits.
Cross-functional Collaboration: Coordinate with cross functional teams to ensure a seamless experience during major promotions.
Data-Driven Growth: Monitor key conversion funnels via data dashboards to identify drop-off points; optimize efficiency through tools.
Skills / Experience Required:
Bachelor’s degree or above in Business Administration, Marketing, E-commerce, or a related field.
Minimum 3–5 years of experience in sales operations, pre-sales, customer service, or e-commerce sales support, with at least 1–2 years in a supervisory or team management skills.
Proven experience in pre-sales conversion management, inquiry-to-order optimization, or online sales support.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Dyson solves real-world problems and creates better products through the application of engineering, science, design and creativity. It is a family-owned, global technology company, founded by Sir James Dyson who remains at the helm alongside his son Jake.
Since inventing the first cyclonic bagless vacuum cleaner, the DC01, Dyson has consistently invested in research and development to improve its products and technologies radically. Dyson offers products across a growing range of areas: floorcare, air purification, robotics, haircare including formulations, lighting, hand drying, and most recently audio. Dyson continues to expand into new areas.
Today, Dyson sells products in more than 80 markets, has 450 Dyson stores worldwide and is available in all major technology and beauty retailers. Dyson has global headquarters in Singapore and major technology campuses in Singapore, the UK, Malaysia, and the Philippines. Its global team of engineers, scientists and software developers are focused on developing technology-enabled products which work better and which people love to use. Key areas of focus have included high-speed electric digital motors, sensing and vision systems, robotics, machine learning and aerodynamics.
Beyond products, to encourage an inventive future, Dyson is also inspiring the next generation of engineers and inventors through the Dyson Institute of Engineering and Technology, the James Dyson Foundation and the James Dyson Award.
The Dyson family applies its problem-solving approach in other fields, and established Dyson Farming in 2012. It is one of the largest farming businesses in the UK, extending to 36,000 acres across Lincolnshire, Oxfordshire, Gloucestershire and Somerset. It is a family-owned enterprise unlike any other, focussed on long-term investment in British farming and the countryside to grow tasty and nutritious food.
