Job Description

Financial returns:

• Achieve budgeted revenues and personal sales goals and maximise profitability.

• Monitors competitor’s activities and assists in marketing intelligence

• Sells all facets of the hotel with a view to optimizing opportunities for revenue growth

• Initiates and prepares tenders for business

• Assesses sales and marketing data

• Assist in the preparation of the annual departmental operating budget

• Monitor budget and control expenses in sales.

• Produce monthly reports and sales forecasts to analyse current/potential market and sales trends

People:

• Manage key accounts and their hotel history

• Travel when required to promote the hotel and develop potential business.

• Maintain regular contact with the IHG hotels in the immediate region and regional reservations

• Interfaces with operations on a timely basis regarding future and existing needs for customers

• Manage day-to-day sales activities

Guest experience:

• Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience.

• Develop and maintain relationships with key clients

• Follows Holiday Inn Express behaviours when working with internal and external customers

• Respond to guest complaints and ensure corrective action to resolve their issues / concerns

• Develop and maintain a regular pattern of sales calls, meeting with principals of target market

• Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.

Responsible business:

• Develop awareness and reputation of the hotel and the brand in the local community.

• Perform other duties as assigned.

• Acting responsibly when working with hotel budget and expenses, seeking prior approval where required.

Bachelor’s degree / higher education qualification / equivalent in marketing or related field, and two to three years’ experience in a hospitality or hotel sales and marketing setting or an equivalent combination of education and work experience. Must speak fluent English. Other languages preferred.