Job Description

Key Responsibilities:

1. Sales & Revenue Generation

• Achieve monthly and annual room revenue targets.

• Identify and develop new corporate, travel agent, and local business accounts.

• Maintain and grow existing client relationships.

• Conduct regular sales calls, client visits, and hotel presentations.

• Participate in rate negotiations and contract renewals.

2. Business Development

• Prospect for new accounts through cold calls, networking, and referrals.

• Prepare and present sales proposals and rate agreements.

• Represent the hotel at trade shows, exhibitions, and networking events.

• Monitor competitor activities and market trends.

3. Client Relationship Management

• Maintain strong relationships with corporate clients and travel partners.

• Ensure prompt follow-up on inquiries and RFPs.

• Handle client complaints or concerns professionally and escalate when required.

• Maintain accurate account records in CRM system.

4. Coordination & Internal Communication

• Coordinate with Front Office, Reservations, and Revenue team for smooth booking execution.

• Share sales forecasts and group movements with operations team.

• Ensure all bookings are in line with brand standards.

5. Reporting & Administration

• Prepare weekly sales reports and production analysis.

• Maintain updated sales database and account tracking.

• Assist in preparing sales action plans and budgets.

Qualifications & Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.

• 2–4 years of hotel sales experience (preferably in branded hotels).

• Strong knowledge of local corporate market.

• Excellent communication and negotiation skills.

• Proficiency in MS Office and hotel PMS/CRM systems.

• Ability to work under pressure and meet targets.