Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Experience/Knowledge Requirements

• College graduate. Business, Management or Marketing discipline will be an asset

• 2 years of experience in sales and customer service preferably in credit card related businesses

• Preferably with previous experience in Merchant Acquiring Relationship Management of any Top 100 Philippines corporations.

• He/she should be willing and eager to work closely with the customers to identify and develop their payment processing capabilities, leading to early identification of opportunities for GP and better service for customers

• He/she should have a proven record in customer facing service conditions and have dealt with demanding and difficult customers

• Very good English and Filipino communication skills

• Must be willing to work onsite in Vertis North, Quezon City and willing to travel as needed

Key Accountabilities

• Manage merchant account profitability and revenue potential and adjust commercial agreements as necessary.

• Identify cross-sell initiatives and maximize Global Payments’ product suite revenue potential.

• Monitor and supervise pricing and service proposals tailor-fitted to each potential New Account.

• Perform updates to Operations on potential resource allocations specifically on vendor and POS terminal availability.

• Assist Manager in mentoring on company products and special procedures to Sales Executives from time to time.

• Monitor competitor activity within the assigned portfolio and identify threats and possible remedial actions to avert attrition.

• Maintain close personal contact and build rapport with management personnel of merchants that may potentially develop as key accounts through business growth and development of new income streams.

• Strategic visits to merchants that are potentially targeted by competitors.

• Monitor and if necessary, address merchant complaints and requirements whether on head office or outlet level.

• Develop and execute an Account Development Plan to maximize sales and profitability of the assigned portfolio.

• Liaise merchant requirements through the SATs and ensure internal and external service providers comply with agreed SLA’s in order to deliver excellent customer service to the merchant base.

• Perform other duties and responsibilities related to this role, as assigned.

• Rationalize POS deployments on existing accounts and ensure maximum revenue returns on allocated resources.

Personal Competencies Required

• The candidate should have an entrepreneurial character, be mature and independent, able to work well with minimal supervision

• Excellent organization, negotiation and problem solving skills when dealing with customers and consumers, from merchants to CEOs and business owners

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com