Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the safety and security operations of the hotel, ensuring that all guests, staff, and property are safe and secure. You will develop and implement security policies, conduct risk assessments, and lead the safety team to ensure compliance with local safety regulations and hotel policies. As an Assistant Safety & Security Manager, and facilities – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Assist the Director of Safety & Security in managing daily security operations and implementing departmental policies and procedures.
• Supervise and coordinate the activities of security personnel to ensure effective deployment and coverage across the hotel.
• Organise regular security patrols covering hotel premises, including guest rooms, offices, storage areas, public areas and function spaces.
• Coordinate additional security manpower for meetings, conferences, banquets and other hotel events when required.
• Maintain effective communication and working relationships with all hotel departments.
• Liaise with relevant government authorities and law enforcement agencies on security and safety matters when necessary.
• Monitor compliance with applicable local fire safety and workplace safety requirements.
• Conduct regular security and fire safety inspections to identify potential risks and ensure safe access and emergency escape routes are maintained.
• Assist in investigating security incidents, thefts and other reported cases, ensuring appropriate documentation, incident reports and follow-up actions are completed.
• Coordinate with Department Heads to ensure Team Members understand and follow hotel security policies and responsibilities.
• Plan and conduct regular security awareness briefings and training for hotel Team Members.
• Maintain familiarity with the hotel's emergency response, fire safety and security procedures, including relevant threat and crisis response protocols.
• Oversee departmental key control procedures and ensure proper issuance, tracking and safekeeping of hotel keys.
• Review and update the Fire, Health and Safety (FHS) Manual where necessary, ensuring relevant documentation and distribution records are maintained.
• Provide guidance and operational support to other departments on security-related matters.
• Perform any other reasonable duties as assigned by Management.
• The Management reserves the right to amend this job description according to operational requirements.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Relevant experience in security operations, preferably in a supervisory capacity.
• Good understanding of security operations, fire safety procedures and emergency response protocols.
• Good leadership, interpersonal and communication skills.
• Strong organisational and problem-solving abilities.
• Ability to assess situations, exercise sound judgement and respond appropriately to security incidents.
• Ability to communicate effectively with guests, visitors, Team Members and external stakeholders.
• Ability to remain calm and work effectively under pressure.
• Accountable, adaptable and committed to maintaining a safe environment.
• Positive attitude and commitment to delivering quality service.
• Basic computer skills for incident reporting and documentation.
• Additional qualifications such as First Aid certification or recognised firefighting training would be an advantage.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.