We are currently seeking a high calibre professional to join our team as an Assistant RM Support Manager.

In this role you will:

• Validate and ensure outputs from relationship management team are in line with regulatory, compliance and internal standard through screening or sample checking
• Ensure Relationship Service Management Team is aware of quality and compliance status through collations of checking results
• Deliver refresher training or briefing to the team and ensure awareness of latest regulatory, compliance and internal standard requirement and frequent errors
• Share best practices within and among relationship team or internal working partners
• Provide effective and efficient operational support to the relationship management team in particular on complex relationships and complicated operation requests
• Provide input and suggestions on process streamlining and various control mechanisms
• Provide coaching to new or inexperienced Customer Services Officers on operational
• Support senior management in identifying strategies to maintain and enhance overall relationship return and ensure early identification of potential credit issues
• Identify streamlining opportunities on credit workflow and process
• Identify weakness on existing process and procedures and propose and or implement effective control mechanisms
• Complete review and submission of credit risk returns including limit excess or exception, security or documentation outstanding, monthly credit control reports, etc

To be successful you will need:

• Thorough understanding of general banking products and services as well as having sound knowledge in using bank operating systems like Customer Relationship Management System
• Solid understanding on credit assessment and operations, approval process and security documentations is preferred, but not essential
• Be customer-focused with excellent interpersonal and communication skills
• Be dynamic and self-motivated, with strong analytical and problem-solving skills
• Fluent in spoken and written English with knowledge in Putonghua is an advantage
• Proficient in using Lotus Notes, Microsoft Word, Excel and PowerPoint

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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