NYCERS is seeking two Assistant Retirement Benefits Examiners to work in the Loans and Refunds Units within the Membership and Service Division.
Key Responsibilities
- Review applications, forms, and documents submitted by members for completeness and precision prior to processing
- Review applications for membership, pension loans and refunds, ensuring eligibility in accordance with established instructions and guidelines
- Perform calculations on total years of service, review account balances, and determine required member contributions
- Monitor and manage work items by assuming ownership, updating statuses and documenting case notes, and routing or closing items as appropriate in the systems.
- Draft letters, prepare payroll certifications and verifications, confirm payments, and coordinate preparation, scanning, archiving, and attachment of documents to case files
- Enter, retrieve, and update information in the designated PROD system such as for loans, refunds, Manage the daily check-mailing process, ensuring 100% accuracy in review and preparation beneficiaries, etc.
- Communicate effectively and professionally via telephone and email with members, internal business units, and other City agencies to obtain missing documentation or provide status updates
- Participates in cross-training across division functions to provide supplemental support as required
ASSISTANT RETIREMENT BENEFITS - 40491
1. An associate degree or completion of 60 credits from an accredited college, including or supplemented by 9 credits in mathematics, statistics, accounting, and/or actuarial science; or
2. A four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience performing mathematical, statistical, actuarial or accounting computations in one or more of the following: a) a retirement or employee benefits plan; b) customer service in a financial
institution; and/or c) in a position requiring the application of laws, rules and regulations and the use of statistical, actuarial or similar tables; or
3. A satisfactory combination of education and/or experience equivalent to “1" or “2" above. College education may be substituted for experience in “2" above on the basis that 30 semester credits from an accredited college may be substituted for each year of required experience. However, all candidates must posses a four-year high school diploma or its educational equivalent and either 9 semester credits
in mathematics, statistics, accounting and/or actuarial science from an accredited college or one year of experience as described in “2" above.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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The City of New York offers its employees:
• A chance to build the future of this city. New York City government is at the crossroads of where policy, great ideas, city services, and smart urban planning meet the lives and needs of every day New Yorkers.
• Competitive salary and benefits. Hiring packages include a competitive salary, health benefits, various pension plans, employee assistance programs, and individual retirement accounts.
• Diverse career opportunities. As the largest local government in the United States with more than 40 agencies, the City of New York offers a broad spectrum of opportunities — from education, housing development, and public health to sustainability, economic growth, technology, and emergency management.
• Career Satisfaction. As a City employee, you will have the chance to shape the future of New York City and improve the quality of life for your family, neighbors, and fellow New Yorkers.
• Equal Opportunity and Inclusion. The City of New York is an equal opportunity employer that prohibits discriminatory action against City employees and applicants for employment based on their actual or perceived race, color, national origin, ethnicity alienage, citizenship status, gender, religion, creed and all other protected categories.
