Job Description

• A minimum NCEA Level 3 qualification.
• Previous retail experience, which is essential for this role.
• A current New Zealand driver’s licence is preferred.
• Familiarity with Lightspeed and Shopify would be beneficial, although not essential.

He angitūtanga: The opportunity

Auckland Zoo is a much-loved visitor destination where people come to connect with wildlife, whānau, conservation and memorable experiences. Behind the scenes, our Brand Experience & Business Development team helps bring that experience to life through our brand, communications, partnerships, commercial activity and the Zoo Shop. With the continued growth of the Zoo Shop, we’re looking for a motivated, organised and detail-focused Assistant Retail Sales Advisor to help keep our retail operation running smoothly. This is a permanent, full-time role working 40 hours per week, based on-site at the Auckland Zoo Retail Shop. Working closely with the Retail Sales Advisor and Storeroom Coordinator, this role will support everything from stock ordering, pricing, cataloguing and inventory accuracy through to online orders, shop presentation and helping create a welcoming retail experience for our visitors.

In this role, you will:

• Support stock and inventory management, including product data entry, stock ordering, goods receipting, invoicing, regular stock counts and two full stocktakes each year.
• Help keep the Zoo Shop looking welcoming, well-stocked and visitor-ready through restocking, visual merchandising and day-to-day shop support and troubleshooting.
• Fulfil online orders, monitor the Zoo Shop email inbox and assist with maintaining the Zoo Shop’s e-commerce website.
• Support supplier relationships, Lightspeed and Shopify transactions, month-end financial reporting, retail sales analytics and security procedures to ensure the shop runs safely, accurately and professionally.

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He kōrero mōu: About you

We are looking for someone who brings strong attention to detail, accuracy and a genuine interest in how a successful retail operation runs behind the scenes. You will be comfortable working with numbers and keen to learn more about product mix, stock performance and profitability. This role will suit someone who is reliable, organised and proactive, with the ability to manage competing priorities, solve problems as they arise and work well both independently and as part of a team. Excellent communication skills, a positive attitude and a strong work ethic will be key to helping the Zoo Shop run smoothly and deliver a great visitor experience.

To be successful in this role, you will bring:

• A minimum NCEA Level 3 qualification.
• Previous retail experience, which is essential for this role.
• A current New Zealand driver’s licence is preferred.
• Familiarity with Lightspeed and Shopify would be beneficial, although not essential.

Ngā āhuatanga kei a mātou: What we offer

This fantastic role enables you to work in a fun and stimulating environment, in lovely surroundings and to mix and mingle with a broad variety of people. We offer a competitive remuneration package, and as part of our organisation, please view a range of our: benefits

Tono mo te mahi/To Apply

• Please provide a bespoke CV
• No need to add your roles in the non-mandatory fields if your CV is up to date
• You need to have the right to work in NZ already. We are unable to support visa applications for this role.

Me Tono Ināianei!: Apply Now!

Applications close Friday 24 July 2026

#workingforauckland #opportunity2026

Employees in receipt of salary protection and/or on the predecessor Tātaki Auckland Unlimited terms and conditions of employment, please note that the salary protection and/or predecessor Auckland Unlimited terms and conditions, including relocation, apply to your current position. Should you change to a new position (other than any secondment) you will be issued with a new employment letter of offer with current Auckland Unlimited terms and conditions.