Job Description
As an Assistant Retail Manager, you'll support the retail manager, lead staff to deliver exceptional guest experiences, and drive revenue through operational excellence and quality products and services that celebrate our musical legacy. You'll assist in managing operations, including guest service, sales, merchandising, compliance and supporting HR functions such as hiring, scheduling, and training. Our retail locations range from traditional gift shop environments to live performance venues. As the ideal candidate you'll model teamwork, service, and integrity to foster a positive and productive workplace. You'll motivate your team to deliver unforgettable experiences throughout Opry Entertainment Group's portfolio of venues. Reports to Retail Manager.
- Assist in tracking key performance indicators of sales, labor, and inventory. Support programs to achieve targets such as scheduling, inventory control and cost management.
- Contribute to increasing store traffic, conversion, and sales by following and reinforcing standard operating procedures.
- Support HR functions including recruiting, training, performance reviews, and corrective action.
- Foster a culture of exceptional guest service by promoting company values, teamwork, and positivity. Ensure associates are informed about current offerings and share their pride in our venue's legacy.
- Guide merchandising efforts of retail staff. Optimize product placement to enhance guest experience and visual impact.
- Schedule retail staff to align with established labor budgets while ensuring exceptional guest experience. Ensure payroll accuracy for hourly staff.
- Partner with retail manager and corporate retail team to optimize product, promotions and marketing efforts.
- Participate in venue meetings and work cross-functionally to increase traffic, improve guest experience, and strengthen overall business performance.
- Implement cash control procedures. Provide leadership in inventory processes.
- Model company guiding principles. Communicate and uphold corporate policies, safety and security procedures, and brand SOPs. Participate in annual company audits.
- Perform other duties as assigned.
Qualifications
Education
- High school diploma or equivalent required
- Degree or equivalent experience preferred
Experience
- 2+ years' supervisory or leadership experience preferred
- 4+ years' retail experience required
- Specialty/gift store experience a plus
Knowledge, Skills and Abilities
- Effective interpersonal, written, and verbal communication skills
- Strong leadership skills with a focus on coaching, development, and clear communication of expectations
- Dedicated to sales and guest service excellence
- Proficient with Microsoft Outlook, Word, Excel, Teams and fluent with retail POS system functionality
- Able to work during peak times, including evenings, weekends and holidays, to support business needs
Physical RequirementsSpeak and hear to communicate with guests and use both near and distance vision for operating the POS system, reading SKUs, and completing merchandising tasks. Stand and walk for extended periods,
including on uneven surfaces and while carrying items. Frequently climb stairs throughout the venue and use ladders to access storage areas. Regularly lift and carry up to 25 lbs., and occasionally sit, kneel,
bend, and reach to stock merchandise. Manual dexterity for tasks such as using a computer and handling merchandise.
Working Conditions
High-traffic retail and entertainment environments with large crowds and elevated noise levels.
