Job Description

Food & Beverage Assistant Manager | Horseshoe Bay Resort

The Role

As a Food & Beverage Assistant Manager, you are the operational engine of our full-service outlets. This role is designed for a proactive leader who can run an outlet as a standalone entity while coordinating high-level special events. You will balance the "big picture" of long-term planning with the "right now" of guest satisfaction, ensuring every meal period is executed with Texas luxury in mind.

Primary Responsibilities

Operational Leadership

• Strategic Planning: Lead short- and long-term planning for the outlet, including group accommodations, restaurant service, and supply inventory.
• Daily Oversight: Manage work schedules, productivity, and payroll; adjust staffing levels in real-time based on resort occupancy.
• Administrative Precision: Oversee ordering, inventory management, and 10-key accounting tasks; utilize Agilysys, Microsoft Word, and Excel to track performance.
• Facility Excellence: Maintain a clean, safe, and environmentally responsible work environment, ensuring all maintenance needs are reported and resolved.

Team Management & Coaching

• Talent Development: Lead the hiring, training, and coaching/counseling of associates and supervisory staff.
• Engagement: Foster a culture of "DEI&B" (Diversity, Equity, Inclusion, and Belonging) and lead the team toward exceptional associate engagement scores.
• Standard Setting: Maintain high standards for personal appearance and hygiene, ensuring all staff adhere to uniform and safety footwear requirements.

Guest Experience

• Service Mastery: Perform routine table checks and respond to guest needs with a high sense of urgency and professional decision-making.
• Product Knowledge: Act as a subject matter expert on food production, as well as wine and spirits service.
• Event Coordination: Work closely with other resort departments to ensure special events and group bookings are executed flawlessly.

Employment Standards & Requirements

• Experience: Minimum of two (2) years in the Food & Beverage industry. Previous supervisory or management experience is strongly preferred.
• Certifications: Must be 18+ (21+ if driving resort vehicles); valid TABC and Food Handler’s certificates required.
• Licensing: Valid driver’s license with a clean record for insurability is preferred.
• Education: High School Diploma or equivalent required; a College Degree in Hospitality or a related field is highly valued.
• Technical Skills: Proficient in Microsoft Office; experience with Agilysys and 10-key calculators preferred.

Physical & Mental Demands:

• Strength & Agility: Ability to stand/walk for extended periods and frequently lift/move up to 50 lbs
• Problem Solving: A high degree of analytical ability to resolve daily operational challenges and guest issues.
• Team Spirit: A strong "sense of TEAM" and the ability to act as both a patient mentor and a decisive leader.

The Lake Life (Benefits)

Horseshoe Bay Resort is nestled on 17,000 acres of Hill Country beauty. We don't just offer a job; we offer a career destination in paradise.

Core Benefits:

• Comprehensive Insurance: Medical, Dental, and Vision; Long/Short-term Disability, Major Illness, and Accident insurance.
• Wealth & Growth: 401(k) with employer match and growth opportunities through our Manager in Training (MIT) Program
• Time Off: Paid Vacation and Paid Holidays with scheduled reviews and raises.

Resort-Specific Perks:

• Living: Subsidized associate housing and convenient shuttle service.
• Dining: Weekly meal subsidies and discounts at Horseshoe Bay Resort outlets.
• Play: Access to world-class amenities (Golf, etc.) based on occupancy levels.
• Travel: Discounts at over 100 Crescent Hotels & Resorts properties nationwide.