Job Description

Primary Responsibilities

Operational Leadership

• Strategic Planning:Lead short- and long-term planning for the outlet, including group accommodations, restaurant service, and supply inventory.
• Daily Oversight:Manage work schedules, productivity, and payroll; adjust staffing levels in real-time based on resort occupancy.
• Administrative Precision:Oversee ordering, inventory management, and 10-key accounting tasks; utilize Toast, Microsoft Word, and Excel to track performance.
• Facility Excellence:Maintain a clean, safe, and environmentally responsible work environment, ensuring all maintenance needs are reported and resolved.

Team Management & Coaching

• Talent Development:Lead the hiring, training, and coaching/counseling of associates and supervisory staff.
• Engagement:Foster a culture of "DEI&B" (Diversity, Equity, Inclusion, and Belonging) and lead the team toward exceptional associate engagement scores.
• Standard Setting:Maintain high standards for personal appearance and hygiene, ensuring all staff adhere to uniform and safety footwear requirements.

Guest Experience

• Service Mastery:Perform routine table checks and respond to guest needs with a high sense of urgency and professional decision-making.
• Product Knowledge:Act as a subject matter expert on food production, as well as wine and spirits service.
• Event Coordination:Work closely with other resort departments to ensure special events and group bookings are executed flawlessly.

Employment Standards & Requirements

• Experience:Minimum of two (2) years in the Food & Beverage industry. Previous supervisory or management experience is strongly preferred.
• Certifications:Must be 18+ (21+ if driving resort vehicles); valid TIPSand Food Handler’s certificates required.
• Licensing: Valid driver’s license with a clean record for insurability is preferred.
• Education: High School Diploma or equivalent required; a College Degree in Hospitality or a related field is highly valued.
• Technical Skills: Proficient in Microsoft Office; experience with Toast.

Physical & Mental Demands:

• Strength & Agility:Ability to stand/walk for extended periods and frequently lift/move up to50 lbs.
• Problem Solving:A high degree of analytical ability to resolve daily operational challenges and guest issues.
• Team Spirit:A strong "sense of TEAM" and the ability to act as both a patient mentor and a decisive leader.

Core Benefits:

• Comprehensive Insurance:Medical, Dental, and Vision; Long/Short-term Disability, Major Illness, and Accident insurance.
• Wealth & Growth:401(k) with employer match and growth opportunities through ourManager in Training (MIT) Program.
• Time Off:Paid Vacation and Paid Holidays with scheduled reviews and raises.

Qualifications

Education

• Bachelors(Preferred)
• Associates(Preferred)
• High School(Preferred)