Job Description

Your Day To Day

Public

• To have a close working relationship with all stakeholders, restaurant managers and guests.

• Interact with outside contacts

• Guests – to ensure their total satisfaction

• Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.

• Regulatory agencies – regarding safety and compliance matters

• Recommend and/or Initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies

• Work closely with Restaurant Manager on planning and executing restaurant promotional activities.

• Wear your uniform with pride and grooming as per hotel standard.

• To assist other outlet’s or department whenever requested by the HOD.

Financial

• Assist in controlling and analysing quality levels of products and service, guest satisfaction, merchandising and marketing, operating costs and sanitation.

• Develop formal training plans and conduct on the job training sessions for Food & Beverage department employees.

• Assist with the compilation of new menus (F&B) and ensure POS form raised with correct pricing

• Handle festive reservations as well as seasonal promotions reservations and billing, including the sending of pro-forma invoices.

• Actively provide feedback on products and what can be implemented to achieve the budget.

• To manage overtime and casual labour costs effectively

Guest Experience

• Organize and coordinate all F&B Marketing and promotional events like appreciation events for the departments.

• Ensure guests are greeted upon arrival. Respond appropriately to guest complaints

• Maintain the guest database for the hotel’s F&B special events.

• Respond to all guest’s enquiries in regards to the Food and Beverage department and its operations.

Responsible Business

• Ensure that all restaurant facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.

• Actively check all menus and collaterals and other sales products to ensure we are OBSM compliant.

• Schedule employees to ensure proper shift coverage.

• Attend and contribute to daily and weekly Food & Beverage departmental meetings.

• Supervise day-to-day shift activities of one or more food and beverage outlet(s).

• May serve as Manager on Duty. Perform other duties as assigned.

• Actively check restaurant furniture’s and operating equipment’s are in order and in working condition.

• Responsible to update restaurant preventive maintenance list and report to Engineering for any defects/faulty