Job Description

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.

Job Objective

• Responsible for the ADD service standards.
• Makes sure all corporate ADD concepts, playbooks & breakfast 2.0 is followed.
• Facilitation of talent growth/promotion in the department.
• Duty scheduling (if applicable).
• Awareness of yearly culinary calendar.
• Upselling/techniques.

Essential Job Tasks

Be present on the floor and back of the house to make sure what is agreed is running. At times be hands on

Areas of Responsibility

• Adherence to IHCL HACCP safety standards in all of the areas.
• Communication - F&B meeting/staff meeting (in absence of RM).
• Daily log book reading & communicate action (in absence of RM).
• Daily walk into all outlets to make sure everything is as per agreed standards & functions concepts.
• Immediately rectify if any deviations and be hands on if needed.
• Awareness of all discounting policies.
• Awareness of Dine@Taj & other corporate programs.
• Execute festivities, signing of complementary checks.
• Conducts skill & behavioural training for all staff of department.
• Yearly holiday calendar planning (assist).
• All non-food ordering is stocked and checked.
• Adheres to all POS SOPs.
• All menus are printed as per guidelines.
• Coordinates all maintenance aspects.
• Coordinates the agreed cleaning schedule with HK.
• Coordinates the agreed cleaning schedule with Lavazza coffee machines.
• Ensure correct cashiering and cash flow.

Required Qualifications

10 + 2 or Apprenticeship Certification

Diploma/Graduation certification

Work Experience

3 - 4 experience years.

Different establishments from 4 stars to 5 stars

Languages Needed in Position

Fluent in spoken and written English.

If applicable local language appreciated.

Key Interfaces- External

Guests

Key Interfaces- Internal

All ADD restaurant

Kitchen

Hygiene

Stewarding

Engg

HK

Behavioural Competencies

Process Excellence

Result Orientation

Collaborative Engagement

Change Championship

Growth Mindset

Guest Centricity

Personal Effectiveness

Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.