Job Description

• Supervises the daily operation of Arrow & Ember Restaurant effectively and efficiently.  
• Responsible for successfully operating Arrow & Ember Restaurant as measured through Guest and Teammate service scores. 
• Ensures the highest degree of customer satisfaction in all areas.  
• Analyzes and evaluates operations to best achieve cost-effective running of the outlet.  
• Must be able to work successfully with a variety of diverse team members throughout the property. 
• Conducts pre-shift meetings, makes daily schedule adjustments and controls shifting levels to meet budgeted labor costs; supervises employees’ job performance (including coaching and feedback).  
• Hire staff and ensures proper training, supervision, and development of subordinates.  
• Monitors and controls physical and sanitary condition of assigned areas.  
• Assists in the completion of corrective action under the guidance of the Manager of Food & Beverage to achieve revenues, operating expenses , and GSRS rating.  
• Ensures proper usage and requisition of operating supplies within established guidelines.  
• Maintains daily employee attendance and work records.  
• Inspects food service facilities to ensure compliance with state and local health laws and internal regulations.   
• Ensures legal compliance with other federal, state, and gaming laws 
• Inspects and tastes prepared foods to maintain quality standards and sanitation regulations. 
• Works closely with employees and guests to correct concerns and issues regarding quality and services of the food outlet. 
• Performs other duties as assigned. 
• Conducts Performance Reviews, including recommending wage increases and promotions 
• Handling employees' complaints or grievances 
• Works a flexible schedule including weekends, evenings and holidays. 
• Works a reasonable amount of overtime when required.
• Must be physically mobile with reasonable accommodation.  
• Must be able to sit, stand or walk for long periods of time.  
• Must be able to respond calmly and make rational decisions when handling guest and/or employee conflicts.  
• Must be able to maneuver throughout the outlet.  
• Must be able to lift and carry up to 45 pounds.   
• Must be able to push, pull, bend, reach, stoop, kneel, twist and grip items when working in the outlet.   
• Must be able to respond to visual and aural cues. 
• Must have manual dexterity and coordination to operate office equipment, including PC computers, fax machines and photocopiers.   
• Must be able to tolerate areas containing dust, loud noises and bright lights.  
• Must be able to read, write, speak, and understand English. 
• Minimum 4 years’ related experience and/or equivalent combination of education and experience with at least two years of supervisory experience required. 
• Excellent interpersonal guest service, communication, team building and problem-solving skills are required.  
• Ability to read and understand documents such as safety rules, operating and maintenance instructions and procedure manuals.  
• Ability to speak effectively before groups of customers or employees of organization. 
• Skill in solving practical problems and dealing with a variety of concrete variables in situations where only limited standardization exists.
• Skill in understanding a variety of instructions furnished in written, oral, diagram or schedule form.