Job Description

We create communities where employees thrive in their work, helping our residents thrive in their homes.

Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits, including:

• Paid holidays and PTO
• Employees may receive annual anniversary rewards dependent on classification, starting at $500 for Full Time employees
• Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results
• Benefits package also includes Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)

*Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location

As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!

Qualifications

• High School Diploma or General Education Degree (GED) required along with 2 years experience in front of the house supervision.
• Strong organization and time management skills
• Able to resolve problems of dissatisfied customers and/or employees
• Basic Computer skills – Microsoft word and Excel

Responsibilities

Customer Service:

• Provide high levels of customer service and creates a restaurant style dining atmosphere.
• Work closely with Restaurant Manager to keep residents satisfied with food, service, and dining programs.
• Assist with the preparation and execution of the Art of Atria Dining enhancement programs.
• Review the daily menu with residents and staff.
• Orient new residents to menus, dining room hours, and dress code for dining venue.
• Solve issues before they become problems or complaints.
• Assist with room service delivery according to company policy.
• Document and report resident attendance are for meals.

Quality Enhancement

• Assist in the training of and execution of Quality Enhancement standards at all times.
• Maintain dining room in a clean, crisp, upbeat atmosphere at all times.
• Confirms that wait staff have completed all cleaning and side duties prior of the end of their shift.
• Ensures that staff handles dishes, silverware, glassware according to company guidelines and serve safe guidelines.
• Visually confirm that all tables are set according to Atria Standards.
• Ensure that dining room floors are clean and receive regular maintenance (sweeps and mops as necessary).
• Ensures that trash/refuse containers are emptied and kept clean.
• Ensures that beverage equipment, ice cream freezer and wait staff refrigeration and food and supply storage areas are kept clean and in good working condition.
• Verbally and visually confirms resident satisfaction throughout meals.
• Assist with the transportation and storage of food and supplies.
• Ensure that the dining room side work is completed prior to the end of each shift
• Holds staff accountable to maintain café and hospitality stations according to Atria Standards

Leadership:

• Coach and train new and current wait staff to provide high levels of customer service and proper serving techniques.
• Assist DCS or Executive Chef with back of the house operations as needed
• Assist with preparation and execution of special events, banquets, and theme meals.
• Seeks assistance lifting heavy objects
• Communicate the resident likes and dislikes to the cooks, Director of Culinary Service, and Executive Chef.
• Communicate complaints and compliments in the dining room to the cooks and Director of Culinary Service.

Communication:

• Conduct pre-meal stand up in kitchen prior to meal service in the absence of the Director of Culinary Service, Restaurant Manager, and/or Chef.
• Attend resident Food for Thought meetings and lead meeting in the absence of the Director of Culinary Service and/or Chef.
• Attend and participate in monthly department meetings/in-services.
• Notify the Director of Culinary Service or Restaurant Manager when mechanical problems occur with equipment.

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Fiscal Responsibilities:

• Assist in the management of schedules in accordance to resident census and budgets.
• Communicate resident and guest food order accurately to avoid food waste.
• Manage the budget for such items as table linen, table setting supplies, uniforms, payroll and special events.
• Assist Director of Culinary Service and the Chef in the planning and development of menus based on resident likes and dislikes.
• Observe safety and security procedures.

May perform other duties as assigned or requested.

Salary Range

The wage range for this position is $17.00/hr - $20.40/hr, dependent on prior work history and experience