Job Description

COMPANY

Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you — the next step in your career could lead to your greatest adventure.

Our Westin Signature Restaurant offers a refined yet approachable dining experience, showcasing modern Australian cuisine with a focus on seasonal local produce and contemporary flavours. Located in the heart of Brisbane’s CBD, the restaurant provides a vibrant and welcoming space where guests can connect over thoughtfully crafted food and exceptional service.

We are excited to announce an opportunity for an Assistant Restaurant Manager to join our dedicated team at The Westin and Four Points by Sheraton Brisbane.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

As the Assistant Restaurant Manager, you will support the day-to-day operations of our signature restaurant, ensuring a consistently high standard of service and guest experience. You will provide leadership to a diverse team, fostering a positive and collaborative environment where associates are engaged and motivated to deliver exceptional service.

Key responsibilities include handling guest inquiries and concerns in a professional and timely manner, assisting with roster planning and task delegation, and supporting the efficient management of labour costs in line with business needs. You will also play a key role in onboarding, training, and developing team members, helping to build capability and service excellence across the department.

Working closely with other hotel departments, you will ensure seamless operations and contribute to the overall success and performance of the outlet.

Key Responsibilities:

• Empowers associates to provide excellent guest service and emphasizes guest satisfaction and focuses on continuous improvement
• Oversee daily restaurant operations to ensure smooth delivery and adherence to high-quality standards.
• Maintains food handling and sanitation standards
• Maintain a calm demeanor in a fast-paced, high-intensity environment
• Ensure prompt resolution of any guest complaints, reporting any issues and recommending solutions
• Training focus to ensure a high standard of service delivery
• Supervise and mentor the restaurant team, including scheduling, training and performance evaluations
• Oversee inventory management including ordering, stocking supplies
• Contribute to menu planning and promotional activities in collaboration with the culinary team

About You:

• Previous supervisory/managerial experience in a similar role or fast-paced environment
• The ability to create a positive first impression with an understanding of the importance of 5-star grooming standards
• A hands on approach with strong attention to detail and the desire to produce high-quality operational and administrative outcomes
• Exceptional people management and interpersonal skills along with strong communication skills
• The confidence to promote ideas and make sound decisions under pressure
• Must hold a Responsible Service of Alcohol ( Queensland)
• Be available to work over a 7-day rotating roster which will include working evenings, early starts, public holidays, and weekends

Benefits

• Uniform
• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognised training programs by Marriott International
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• ‘Great places to work’ certified

“We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity”

“Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at sarah.black1@westin.com”

#s-dni