Job Description

Work With The Best

We pride ourselves on being a diverse team of professional, passionate and caring individuals, with our guests at the heart of everything we do.

Sheen Falls Lodge is an 2 Michelin Keys Hotel and part of Relais & Chateaux, which includes some of the world's finest hoteliers, chefs and restaurants that have set the standard for hospitality excellence. Clear opportunities for progression are a priority for us, too.

If you cannot see a role that is suitable for you at the moment but feel you would make a great addition to the team, please don't hesitate to get in touch.

We are inviting applications for full time Assistant Restaurant Manager position who have knowledge and experience in food service with an eye for 5*detail.

Scope and General Purpose of Role

Scope: The Falls Restaurant service (breakfast, lunch, dinner, private events dinners in falls), afternoon lounge food service including afternoon tea service, room service, private dining, private dining.

To oversee and ensure the provision of friendly and efficient service as rostered for breakfast, lunch and dinner service and exclusive use event dinners in the Falls Restaurant, room service, afternoon tea service and afternoon food service in the lounges, lunch and dinner event services, in a clean and hygienic environment, ensuring that all staff comply with hotel and legal legislation.

To manage the department effectively, to consistently achieve the highest safety and hygiene and operational standards. To maintain a high standard of customer care and customer relations. To operate an effective, efficient department by a well-trained staff.

The Falls Assistant Restaurant Manager is responsible for managing the team as rostered which can include; breakfast, lunch, dinner, room service, afternoon tea and afternoon lounge food service, private dining and private events.

Reporting To: Restaurant Manager

Responsible For:

• Breakfast, lunch, lounge, afternoon tea, dinner, room service and standards when on duty.
• Oversee supervisors and team members on duty during shift.
• Breakfast, lunch, lounge and dinner items stocks and stock management of those items
• Staff communication and training for breakfast, lunch, lounge, afternoon tea, private dinning, events, dinner service and room service
• Customer service and the guest experience and satisfaction while on duty
• To organise the efficient operation of the team on your shift.
• All HACCP protocols for service and in still room area including fridge temperature and perishables labelling while on duty.
• To take direction and work with the Restaurant Manager in regard to all aspects of the role.
• To report to the Restaurant Manager on individual and team performance and issues
• Checking ahead for any changes in bookings, occupancy etc and ensure that adequate staffing has been scheduled by the Restaurant Manager and communicate and/or request for changes if requried.
• Supporing and coaching the team on duty.
• Ensure that team is taking breaks in a timely manner during shift and in line with hotel and statutory regulations

The core competencies required to deliver on the role objectives are:

• Teamwork
• Problem solving ability
• Planning & Organising
• Strategic Thinking
• Financial thinking
• Leadership & leading for results
• Effective communications
• The development of a customer service focus- the internal customer
• Self-Motivated
• Show initiatives
• Enthusiasm/focus
• Managing Standards.

Qualifications

Required Qualifications:

• Extensive knowledge of food and beverages, and food and beverage service
• Previous 5* hotel restaurant experience
• Excellent attention to detail
• Strong communication skills and ability to relate with people at all levels
• Proven ability to deliver exceptionally high level of customer service
• Experience in staff training, development, and retention
• In-depth knowledge of food and beverage at a 5* level
• Fluent English (both oral and written)
• Full legal status to work in Ireland

Preferred Qualifications:

• Experience in luxury hospitality, preferably with Relais & Chateaux properties
• Strong leadership and team management skills
• Ability to work on a rostered basis, including weekends

Sheen Falls Lodge and Ring of Kerry Golf is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Additional Information

The place

Sheen Falls Lodge is a member of Relais & Chateaux and since opening in 1991 has received many prestigious Awards and Accolades. We are looking for an individual that will help us not only maintain our standard but improve upon it.